Hotel Casa Gloria

Being objective, I would say that this hotel boutique is more like a 2 star. When I spoke to the manager about the lack hot water and cable signal she said that Hotel Boutique Gloria is an old house adapted to function as a hotel, so piping, room area, etc. are all made to optimize bed allocation. We were offered room upgrade but we didn't accept because the water issue was not solved within 12 hours. Imagine, in Cartagena having 30 degrees Celsius it is very important to take shower at least once a day. Also we were charged a non refundable fee in advance but when we saw how small was the room and started to have issues we decided to ask Priceline for help to get a refund for the second night. However we were reimbursed $6 USD less than what we paid due to banking fees. Which I totally disagree. Even though staff was courteous and accommodating, the hotel and its facilities are more like a hostel type. The manager said that they don't assign stars; and that star rating is based on comments and ranking. Priceline helped us to move to a nicer hotel, one star less but a huge difference. In summary, when in doubt go to a reputable chain.

Ventajas: Location

Desventajas: The room was very small. It was advertised as a 4 star accommodation but I would argue a 2 star max. In addition the room had no hot water for shower neither cable signal. The night before we stayed in a 2 star that had better services and breakfast.