Anantara Vilamoura Algarve Resort

Kids Club Team. Room-Service. Breakfast Team. RIA Restaurant Team.

Its an Anantara Hotel in Villamoura, Algarve and you would expect a 5 Star standard of service. But, this property is not even close to any 5 star standards. The property on its own is good and with nice bedrooms, but service is APPALLING. The hotel could improve a lot on faster check-in and check-out service. There is no proper direction to locate your room or any other facilities of the hotel. The communication skills of staff is poor as not all staff speak fluent English, which makes it difficult for you to communicate when you need some information. The hotel does not have proper control on Mini-Bar service as we were charged for a missing item, which we had no knowledge of. Now, when you pay more than £4000 on 4 night stay with your family, you would expect the hotel to be more wise before they dispute a mini-bar charge and accuse you of using the mini-bar service. We had to leave the hotel after 4 nights stay with a bad experience ever after a dispute on this and made the entire stay less memorable, which we never expected. We liked room service and food is good. Breakfast is good as well. The Kids Club team was amazing, especially Tanya and Magda, they both went out of their way to keep our kids entertained and happy. Overall, you feel that the hotel is not organised and managed for a 5 star standard of service and value for money.