Location and price. Starbucks in the lobby. The hotel overall felt old, tired and way overdue for a complete renovation.
The concierge office was good with instructions. Registration was friendly and helpful. When we first arrived and went to our room, they had not made the bed and the pillows were on the chair in the room. The room cleaning staff was not real up to the standard that Marriott offers other places. We found a wet towel on our side table one day, they never replaced the glasses once they were used. They either left them or just did not replace them even though they were gone or dirty. They did not remove used food on plates from the room - Had to place them in the hall for them to get taken. Left things as if they had not finished their job. It seems that the cleaning staff needs to be taught the proper things to do. DO NOT leave rooms unfinished! The concierge lounge was not what it has been at other stays in other areas. They ran out of food each evening. The selection was not at all what it has been other locations. The staff in this area were not very friendly.
We liked the comfortable beds and updated room. The hotel had everything we needed - although we didn't have the chance to try much out since we were staying there after a late wedding and left early morning. Valet was overpriced. For the price of the room self-park should at least be free. The room location (318) was level with the gravel top roof building below - unsightly and defeated the purpose of having a balcony.
I had reserved 5 rooms each with 2 double beds. At checkin I was given 4 rooms each with a King bed & 1 room with 2 double beds. Each room was to accommodate a family of 4. Clearly, 4 people would not fit on 1 King bed. I was offered a rollaway in only 1 of the rooms with a King & told that there were no more rollaways available. Some members of my party could not stay at the hotel & went to stay with local relatives. Shame on Marriott for not honoring the reservations as made!!
The room was comfortable and adequate. It was pretty inexpensive going through an online source. Having said all the negative comments it is tons better than most hotel rooms I have been in. They did not give free wi fi. I tried to use my computer with a wire in the business room and it did not work. The lobby was so noisy that it was impossible to use the computer there even though in the lobby the wi-fi was "free". The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice. ,They did not give free wi fi. The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice.
Rooms were modern, up to date, and clean. Hot shower with good water pressure always a plus. Loved having a small patio to relax outside. Apparently there were hookers on the street corner .... But that's totally out of the hotel's control. Good thing is I never seen them and they were not in or at the hotel!
Super clean Great stay. No issues
Was clean, nice continental breakfast, comfortable beds. The location was kinda sketchy for the price. You were a good hour at least from anything important.
Clean rooms, great staff. Easy access to the 101. Close to dining and shopping.
convienient to freeway, good restaurants, clean rooms, quiet, comfortable bed
Bathroom floor was not clean
Good location for our needs in LA. Good value. Loud airconditioning unit inside room and all night music by the poolside.
The bed had a burn hole in it and was very much unclean.
Staff were friendly and did a courtesy call when we got to our room, price was good and free breakfast was good We stayed for three nights, four days. Even though breakfast was good we only went one time, the area where the breakfast was served at was way to cramped to accommodate any more than 10 people.
Great continental breakfast, friendly staff, good size room and bed, quiet location even though next to main street Parking was tight, when motel was full (as it was both nightrs we stayed) parking was very limited
quiet and clean place air conditioner have very bad noise
welcoming and professional staff, quiet room despite it being right next to a major street and the freeway, there's quite a bit of parking space, and there's a fridge and a microwave in the room. Very small bathrooms, the room are quite spartan, and a bit dark, the air conditioning is functional but noisy.
Buenas y comodas habitaciónes. Desayuno medianamente bueno Está un poco alejado de todo, pero es util para visitar Malibu (en auto, por supuesto)
Su relacion calidad precio El desayuno perfecto y abundante
cercania a centros comerciales al baño le faltaba mantención, el drenaje de la ducha estaba tapado y el tanque del agua del toillet corria sin parar, ademas de mucho ruido de automoviles, muy encima del freway 101 y de la calle Ventura.
Bonita habitación con balcón con vistas al jardín. Wifi era muy lento, no hay servicio de habitación
Bonita piscina y bañera de hidromasaje, habitaciones bonitas y limpias, espaciosas
Personal muy amable y accesible para la ubicación Personal muy amable y asequible para la ubicación.
Gran personal. La limpieza se olvidó de limpiar nuestra habitación. El personal se disculpó y nos ayudó tanto como pudo
Facility is not well kept up...... toilet was not flushing in the first room they assigned to me; was told the maintenance staff was not available, but they did move right away; the smell on the second floor hallway was offensive .......the staff does the best they can with the realities of ownership/management.......could never stay there again.....even in area thats seems safe, they had a guard in their parking lot......
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
Estaba sucia y olía raro.
El aislamiento acústico no era nada bueno. Podíamos oír todas las conversaciones de la gente caminando por nuestra habitación. Tanto la cama de matrimonio hacen demasiado ruido y la cortina tiene agujeros múltiples.
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
Nothing Mucho ruido en mi habitación tratando de descansar Pero no me fue posible el refrigerador haciendo mucho ruido, en la calle las ventanas no selladas se metió mucho el ruido de los carros, en la mañana se escuchaban los pasos de las personas que estaban desayunando moviendo sillas en el restaurante que no me entiendes lo recomiendo es fuera de la habitación que me tocó no tuve suerte
Para ser Los Angeles está muy bien, aunque necesitas coche. Relación calidad precio buenísima. La habitación muy grande y súper confortable, el baño muy bien y limpio. El recepcionista un crack, te ayuda en lo que necesites atentamente. Los desayunos son un desastre! en el sentido que no hay reposición y si la gente ha arrasado pues no desayunas (aunque sean las 8 h de la mañana).
la zona no era muy buena
El personal de limpieza es super atento y educado al igual que el de la recepcion. Las habitaciones son amplias, bonitas y muy limpias. La hora del desayuno es catastrofica, la sala tiene 4 mesas que se llenan rapidamente y como te descuides con la hora te quedas sin desayunar porque cuando vas ya no hay nada que llevarte a la boca.
Cercanía a Hollywood El desayuno era mínimo. La ubicación era un poco peligrosa.
Linda. una persona excelente y muy atenta. no nos falto de nada. La ubicación. Para nosotros un poco apartado aunque ya sabemos que los angeles es muy grande
Cercania con el aeropuerto, buena relacion precio/calidad. Buena habitaciòn.
This place was so outdated and unlean..ants in the bathroom, bugs and mosquitoes inside because Windows wouldn't shut. The towels under your dirty microwave is just gross. Breakfast included is jet fuel coffee and day old muffins. I didn't personally book this, but i would not recommend to anyone who is wanting to sleep, stay clean, or enjoy their visit to woodland hills.
This was not a fancy but a very clean motel which was situated in a good location for our trip. A very good value for the price. Well maintained and clean.
Clean, friendly, great breakfast. Paid parking
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The hotel itself was clean and comfortable. I would have thought twice had I known about the surrounding neighborhood. It was in the middle of a commercial area with no restaurants or stores close by.
Hotel was clean and comfortable. Manager, was wonderful. Breakfast was good. Hotel is located in a somewhat sketchy neighborhood.
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great stay friendly staff perfect no
The hotel is in a great location, very close to plenty of food and bars in NoHo. The staff was very friendly and the rooms were clean. Also did not hear any noise from any other rooms.
Very clean. The bed was very comfortable.
I like the layout of the hotel, design and location.
The customer service was hands down, top notch. We were greeted by the maintenance man who greeted with a friendly wave and hello. He also helped me check in by reading to me the license plate number from the rental car we had because I couldn't see it. Nothing! I'm a stickler on customer service and cleanliness and this hotel surpassed all expectations!!!
Everyone I encountered at this place was happy and eager to help. The place was clean and easy to locate. Took less than 10 minutes to Universal. If I am in the area again I would stay there again. The pool is heated. The warm breakfast was nice for kids I know before we got there but being charged for parking seamed a little excessive do to the location.
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