Good location, great facilities (including washing machine), good cosmetics, big and comfort room, excellent bed Due to the contract with booking.com room rate include breakfast only for 1 person. The hotel staff even didn't tell us about it and it was very bad surprise. It's really look very rude when for 2 persons in room only 1 breakfast. By the way, it cost not very much, so the reason is obscure.
The worse hotel staff I ever faced for my 20 yrs of hotel guest experiences. surely does not even match 2 star hotel staff(reception) level. After staying 3 nites there wanted to extend another 2 nites more. I call up the front desk and get verbal confirmation for 1 bedroom premier. 2.30 hrs later received call from front desk. He said I must get out the room before 12 noon (it was 10.43 when he called me) I said I have extended 2 nites more. He said no room available.I Told him to listen recorded phone conversation to confirm! He said firmly no room available and the lady who confirm the room was new comer its her fault! In fact hotel had opened 40 days ago all staff was new comer! What a great service! As I have mentioned staff and staff.. I have showed them my booking confirmation email but they saif they did not received it and I must wait till they got the confirmation and let me do the check in! I told them take the necessasy deposit and just let me do check in , put on my things. The answer is no! Eventhough after seen my email confirmation! I thought Singapore companies does professional job everywhere in this world. The next day extended 2 nites thru another website but I have got the same problem. They said I did not booked room! Showed them prepaid purchase confirmation! They guy smiled on me sarcasticly said ; no booking on system! Sounds like you are trying to cheat me!
The hotel rooms were very comfortable having great facilities, but I didn't understand whether the hotel was built or renovated recently??!! Because some parts of the rooms were really worn out, however the lobby and entrance was very good. The location was great. Very nice and lively street to walk through. The rooms had great view. Well the rooms seemed clean but inside the cabinets were all full of dust, seemed like they havn't been cleaned for months! In every floor, construction men were either painting the walls, fixing the floor...The breakfast was not good, and at the end when we wanted to check out and pay, there was a slight difference between what we had confirmed with booking.com and what they calculated and since everyone barely speaks english, we had to pay because they didn't understand what we said! And I forgot to say that on the day of check in when we gave our booking.com reservation to the front desk they said that you have no reservation!!! but we will arrange rooms for you at the moment!
the location is amazing the cleanliness of teh room, and price/quality
The worst service in my life. Staff didn't even bother to say hello when we check in.
The rental appartment was very well furnished and very pleasant; nice view too. All the team was kind and helpfull. Very nice week. Warmly recommended.
Excellent Location, facility, quality of the rooms.
stayed there many times, will go back. Close by everythings that leisure and business traveler needed. too international, not real Shanghai
great proximity to Xintiandi and accessible to Nanjing Road. The apartment is clean and luxurious. The aircon control panel are all in chinese so it was not easily for one to make adjustments. Connection to wireless internet was an issue at first but was resolved with technical support. Phone did not work as well.
well located and very clean breakfast are very bad nothing to eat, bad quality
location, and very special service- not really
design of the rooms, good location, clean rooms, friendly though somewhat inexperienced staff lobby was too small, the hotel staff is rather inexperienced, and the claimed restaurant is actually a japanese restaurant that the hotel shares for the breakfast room.
The location of the hotel is excellent, close to most of the sights, underground, restaurants, etc. Nice and quiet rooms! The breakfast isn't that great.
suite room smelled bad
the decor was in old shanghai style, very unique and interesting. the bed was comfortable even with the old bed post, the bathroom was edsigned with glass partition which makes the room extra spacious due to the central air system, i can smell the cigaret smell in my room even i have asked a non-smoking room
The hotel staff were great. The hotel had a lot of charm and character. Good location. The smell of sewer gas coming up through the plumbing. Slow internet connection. Not much choice for breakfast.
The Location and restaurants around the area; the smallness of the hotel The rooms are a bit musty; efforts shd be made to air it or use air freshener. We were disturbed very badly one night Aug 20 when renovations were started at 4am!!! and there was a lot of knocking and scrapping throughout. We lost quite a bit of sleep.
The position of hotel is excellent. Staff are friendly and helpful. Right balance of china for a foreigner. Breakfast could be improved. Water in shower was a bit hit and miss.
Friendly, helpful staff in small hotel. We liked the atmosphere and design.