Nice pool. Tropical and lush. 3 star hotel, not even close to 5 star which they advertise. Overpriced rooms, food, and drink. Advertise free wifi but you must relogin every 30 minutes. Hotel tried to charge early departure fee when we left early and had already paid in full. The day we were there, hotel had 170 day pass users that used the facilities hotel guests should have had. Someone even took the pads off our pool lounges while we were in the pool. Advertised two restaurants and one was closed for lunch even though that menu said open everyday for lunch and dinner. Just disappointed to pay over $550/night for this when it should have been $200. Lesson learned and won't be back
The views were nice and there were shops within walking distance. The hotel was very outdated and the staff had trouble communicating. Food selection was not very good.
Friendly helpful staff greeted us at 7 AM for an early arrival at no extra charge. Mostly French but they understand English. We had a beach view room which was truly a suite including large ling room, small kitchenette bathroom, separate toilet and nice bedroom.The infinity pool is lovely but not much beach. All the TV stations are in French. Food prices were extremely high but a nice, clean local place is just across the street and gives you a local flavor for food. The shuttle to town is only $7 pp each way.
The facilities were great. The Staff as helpful as could be. Food was very good. Proximity to the airport. Do not stay here on a Saturday night if you get an outside room anywhere near the restaurant. Firstly, the room is on a noisy street. It was Saturday so there was a band that played late into the night. The restaurant had an outside patio where people partied loudly all night. We complained twice but nothing happened. 4.30 AM wake up call to catch an early flight left us with no sleep. $ 190 for a night like that was a disaster.
Location of hotel in heart of Papette is convenient location. However I did not find the reception staff overly helpful when our Air France departure flight was cancelled on Friday, Sept 25 and did not fly out until Sunday Sept 27 at 3:00 am. Location of our room was on main avenue and very noisy. Also the sliding glass door to the balcony would not lock so they delivered a piece of wood to jam in the door frame. Whilst the room was large is was impersonal. the room and the hotel in general was very dark.
Rooms modern, clean and comfortable. Friendly and helpful staff. Ideally situated to walk to center of town with Public Market etc. Also in walking distance to Ferry/Cruise Ship terminals - but not with suitcases due to street construction and heavy traffic Mountain view and side rooms are quiet. Rooms facing street have traffic noise all night long....