Limpieza, cerca de restaurantes y del centro. Buena relación calidad-precio a través de booking.com La mayoría del personal era agradable. El único problema que tuve fue cuando solicite check-out más tarde y dijeron que no. Pedí hablar con el supervisor y cambiaron de idea y pude estar una hora más. Me pareció raro; es la primera vez que me dicen que no en un hotel para salir más tarde.
la seguridad con la qe cuenta elhotel poque aunque vayas solo sabes que te encuentras tranquilo ahi ademas esta cerca del centro y del malecon, los lugares para salir a divertirse y bailar estan a 7 minutos puedes recorrer todo a pie bueno lo que si esta malo y caro para mi gusto es la comida
We loved the whole experience with our family of 5 (2 adults and 3 adult children). It was a clean, beautiful resort with great food and wonderful staff. We especially liked the prime-rib dinner in the buffet restaurant, and enjoyed an excellent Italian meal at the specialty restaurant. Great service everywhere. Compliments to everyone. The first night was a bit noisy with a graduation party, but they were gone the next day.
Everything is there. Dont need to go off site if you dont want to. Few vendors. nice beach and public beach nearby. Four star hotel with all kinds of distractions and ways to spend your money. Nightly entertainment is on par with others. Great pools. Great location fabulous rooms - get the ones with sunset sun. They are warmer Fighting for beach chairs was a gigantic pain. why do people 'claim' chairs and not show up at all. Introduced American competitive attitudes which intrudes on the vacay experience.
We've usually been to adult only resorts so we were worried about all the kids but it wasn't bad at all. This resort was great for the value. The music can get loud on one side of the pool area, but if you're on the other side, it's fine. We were also on the 6th floor and didn't hear any of the late music. It is far from downtown and traffic can build up on the one road. So if you wanted to go there, plan a full day down there.
We were upgraded for our stay to a grand master suite which was phenomenal! We loved the view from the wrap around balcony and the room was very comfortable. The pool and beach were also fantastic! We really enjoyed our stay overall and had a great time. The food was decent but not overly impressive, especially for the price of the all-inclusive. The reservations at the restaurants booked up prior to our arrival so we never had the chance to eat anywhere except the buffet, so book your reservations early. Overall a great time though! Would definitely go back.
Los cuartos estan cómodos, el masaje relajante. Sugiero que tengan valet parking.
Excelentes instalaciones, ubicacion y asi como unas habitacuiones amplias y comodas.
Todo está inmaculado. Me encantó la temperatura y el estilo de las piscinas! Muy relajante! El personal es muy amable y servicial!
- El servicio en general es genial. - Es un hotel nuevo, así que todo está en perfectas condiciones. - El spa es fantástico. - La comida es genial, pero opciones limitadas. - La limpieza del hotel es excelente. - El personal se esfuerza por brindar una excelente atención - La playa es bastante rocosa. - Áreas verde limitadas - Sistema de Todo Incluido con opciones de comida limitadas.
lo mejor sin dudas la calidez de su personal si claro , el agua de la picina es de 28ª(tiene un cartel) algo insolito uno no se puede meter de lo caliente que esta el agua , porque afuera el la temperatura es de 33ª en ves de refrescarse uno se cocina en el agua de la picina la gente no puede meterse (muy mal gerenciado) , el gimnasio cobran u$ 5 x dia y los aparatos son obsoletos y dejan usar solo 20minutos por persona(insolito) no tienen wifi en la habitacion solo internet por cable y carisimo u$15 x dia , lo mismo si uno lo usa en el loby... estan locos!
Me ha gustado la location Costo de la cama adicional exagerado,bar de medio nivel
Las cómodas instalaciones del Hotel, el servicio, las comidas que se sirven en diferentes restaurantes, los locales para compras. EL excesivo precio del agua mineral, lo que en un supermercado cuesta siete u ocho pesos mexicanos (una botella de litro y medio de agua Bonafont) en el cuarto del hotel la cobran 45 pesos mexicanos. Por supuesto fui al super mercado y me surtí de agua.
La cama de la habitación y las almohadas son muy comodas, la decoración del hotel es muy bonita, con una bonita piscina y creemos que lo mejor es la increible limpieza en las habitaciones. En booking poneís que el hotel cuenta con internet gratis, no es cierto hay que pagar 160 pesos por dia, algo excesivo( teneis que cambiar que el hotel tiene internet gratis). A parte un dia nos dijeron que nos iban a dar un "kid" de bienvenida y el empleado nos realizo demasiadas preguntas, para dos simples refresco (no lo entendemos). Los ascensores no funcionanban del todo bien (quizás era por las lluvias). No nos cobraron el precio establecido por booking que era de 64 $ la primera noche Y 74$ las otras noche, nos cobraron 999 pesos aproximadamente por noche (pero bueo esta bien).
Que el personal es atento, y esta al pendiente, pero sin estar encima de uno, Ademas de que buscan hacer bien su trabajo, sin estar al pendiente de la propina Deben de poner mas cuidado en la limpieza de la habitacion, baño
es un hotel bonito , instalaciones agradables.buen servicio. Al llegar al hotel no tenian informacion sobre la reservacion a pesar de haber mostrado la clñave y pin que se me enviaron para confirmar reservacion.Afortunadamente contaban con disponibilidad de habitacion, la cual me ofrecieron. Me queda la duda si se me pueda hacer doble cobro.
La atencion de los empleados y la relacion del hotel con el mar Nada,no hay quejas
Being in the heart of the city. Walk to cathedral, bus to Arches for snorkelling, local authentic Emilio Zapata market. Family owned restaurants Main city street noise. Get room off Main street
The rooms were clean and has your basic needs. The staff was extremely nice and helpful. We needed to use the phone to confirm a tour and the guy at the front desk called for me. They also stored our bags for us while we went out since check out was at noon and we didn't have to leave until later. The beach was not even a minute walk away. The market was across the street and there were placed to eat all around us. The location was great. I wish the wi-fi worked throughout the hotel and not just in our room.
Excellent staff, excellent location, clean and comfortable room, quiet. Would recommend to anyone that wants a great place at a great price. WiFi in the room would cut out a lot.
The price is obviously a plus. The staff were really nice and the concierge spoke really good English. The air conditioning worked really well. The pool is beautiful however right in the middle of everything so everyone is watching you from the restaurant and the hotel rooms. I also liked the location, it felt right inside of the culture of Puerto Vallarta, it didn't give off that resort vibe at all, if that's what you're looking for. The shower we had would always flood the entire bathroom, with only a thin curtain and no ledge to catch the excess water. Also, everything just felt dirty. We found a weird yellowish stain on our sheets and they always felt a little sticky. Oh and by far the worst part was all of the fleas. There were hundreds of fleas in the bed, on the floor. Everywhere. And even though the air conditioning worked, it was so loud it's hard to hear your spouse talk.
Me encantó la habitación en el programa con jacuzzi en el balcón. Y el bar preferido. La mayoría del personal era agradable, algunos otros eran mejor si le das una propina. Las piscinas y las vistas eran de primera categoría. Los otros complejos con todo incluido que he estado en incluido algunas excursiones gratuitas lo mejor y no hay muchas actividades diarias para elegir. Las opciones de la comida era limitado en opciones y tiempo. Sólo me encantó un restaurante, Burdeos. Requisitos de código de vestimenta eran un poco restrictiva, debería tener más opciones para vestir severas. ¡No comprar licores en el TOUR de la ciudad! ¡Timo!
Casi nunca me tomo el tiempo de escribir acerca de lugares en los que me he alojado, pero sentí la necesidad de compartir mi opinión sobre este hotel... Mi novio y yo nos alojamos recientemente 3 noches en la suite de luna de miel, y no podría haber sido más feliz! La habitación (y todo el complejo) era estupendo, la comida y las bebidas eran geniales, y todo el personal era muy amable y servicial. Era y relajación de lujo en su máxima expresión, y recomendamos encarecidamente este complejo a cualquiera! Ya lo echamos de menos :)
la calidez de la gente y la calidad del servicio, buen ambiente y buenas instalaciones
Bien ubicado, personal amable El hotel luce viejo, hace falta mantenimiento o remodelación de las habitaciones, más aun si pertenece a una cadena como NH
Es paradisiaco, y tiene todo. Una suerte de club med pero sin los bailes ni juegos ruidosos. Realmente recomendable. Estuvimos en pleno brote de la influenza porcina, y no se dieron por aludidos. No tenian barbijos, no supieron donde conseguir, y claramente no cuidaron de sus huespedes en ese sentido... tuvimos que salir del hotel para asesorarnos, bastante flojo. La excesiva construccion de torres sobre la playa esta liquidando la vista.
I enjoyed my first experience at this hotel.
Close to airport and marina The internet sucks.
I was able to walk there from the airport and it only cost 80 pesos to get a taxi the next morning to the central bus terminal. The wifi signal was very strong in all the public areas including around the pool. Although not as strong in my room, it was still good enough. The continental breakfast included yogurt, granola, and fresh fruit as well as the usual stuff. It's a ways from the beach and from Old Town for people who are planning a longer stay.
The staff and service at this hotel were above and beyond expectations. The location is perfect being that it is steps away from everything that Viejo Vallarta offers and even closer to the malecon and the beach. I would recommend this hotel to anyone. Like one of the reviewers noted, I too was placed in a room that faced the air conditioning units in the courtyard. The best outcome for this situation is that I know I would have been moved to a better room if I had asked. But I was only there one night so didn't bother.
Booked at a great price of $50. Not sure I would stay at their published price of 1200 peosos. A bit expensive. Very clean, very comfortable, very quiet, very friendly staff, great location, but no character. No character. Could have been in any city on n the US
Sightseeing & relaxed & ate ALOT of authentic Mexican Foods Loved EVERYTHING I definitely will be back VERY soon
Very very clean and comfy. Great breakfasts. Close to beach & restaurants Can't think of nothing
Magnifica el area y actividades para niños. Los tres restaurantes de especialidades muy buenas y el de buffet tambien muy bueno. El personal muy amable y servicial. Los Bares siempre dispuestos y con muchisima variedad. Sin duda pienso regresar. La insistencia de unirnos a su club vacacional. Todos los dias nos lo ofrecieron.
Club ideal para la diversion familiar La reservacion en los restaurants de especialidades, fue casi como pedir un favor....
Excelente Hotel el chek out muy temprano 12:00 hrs
Room upgraded, lovely view, good pool waiters and restaurant staff. Reception manager tried to overcharge me on room price that was agreed with Active Hotels coming up with all sorts of reasons for the overcharge - had to argue over phone and face to face at reception with me actually adding up with a calculator at front desk to show manager that he was wrong. Eventually he agreed that he was wrong but by that time I was really stressed and this spoiled by last few days- really embarassing. Hotel no atmosphere at night, no entertainment, no music, same taped music around the pool for 14 days!! Location at entrance not nice as in dirty street downtown and had to walk through more dirty streets to get to the malecon. Left same comments with hotel for future customers
The hotel was in a great location and close to downtown. The rooms were spacious and clean. Small balconies, late maid service,
The staff was absolutely phenomenal. My partner and I were celebrating our 10 year anniversary and the staff was so welcoming and helpful. We booked one of the Honeymoon Suites and was delighted with it. The jacuzzi and hammock chair on the balcony were a very pleasant surprise and we used them every night. We loved that all the rooms had a sea view and the sunsets were gorgeous! The pool was clean and kept at just the perfect temperature. We will be booking again for next year's vacation.
Staff was very nice. The facilities were clean. It did not promise anything it did not deliver. The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.
The staff is very friendly, helpful, thoughtful and try to make your stay as enjoyable as possible. There is always an activity going on and the staff are very active in the activities. It is a smaller resort so the staff all get to know who you are relativity quickly. It really feels like you are staying with a family. The food is good, nothing spectacular and it doesn't change much. We did not go to the spa so we can't say anything about that. The staff puts on much of the entertainment and they do quite well and because you know them personally it makes the shows seem infinitely better. We paid by the night and it was the same price as a 4 star. Our room was big and clean. More than adequate but it is an older building in a hot humid climate so its pretty much what you would expect. It is also a smaller resort so groups can have a big influence on your stay. If you are expecting 4 or 5 star hotel rooms and food you may be disappointed. Honestly you have more fun here. If you are trying to stay away from kids it is challenging depending on groups staying.
The location is right on the beach and provides great views and ambiance. The hotel feels squished in between other hotels and buildings. The surrounding area is not pleasant to walk around, except for the beach. The hotel feels clean but then things will start to fail, like the toilet didn't work and lights didn't work in our room. The language barrier is obviously difficult to overcome when you need repairs like this, but I felt like the maintenance staff was irresponsible and would just disappear if they didn't know how to fix the problem. By far the most disappointing thing was the food. For an all inclusive, the food was intolerable. We only at the buffet and then the Mexican restaraunt and found both to be some of the worst food we have ever had. We paid more than we should for a last minute NYE trip but I feel totally ripped off.
Pool and beach and staff there and all restaurant staff and food amazing!!!! I emailed manager about a cost issue and never got a response and ceiling fan in room didn't work and showed head was clogged so only half the water holes worked so no water pressure