Actitud de servicio del personal. Asrgurar cambio de ropa de cama diario
Los desayunos del hotel son muy malos para el precio tan alto.
Las habitaciones tan confortables, el baño y detalles con que las ofrecen para su aseo, el servicio de internet en su cuarto,etc. En cuanto a la comida, el servicio tan variada y exquisita que ofrecen en el desayuno. Sinceramenta todo salió perfecto.
Reservamos una habitación de nivel Club, incluido un salón club con happy hour de platos, vino, cerveza y licores. Buena selección de platos que incluyen comida caliente. El desayuno también está incluido en el precio de la habitación Club y ofrecía una amplia variedad típica de desayunos del mundo. Hmmm.. no puedo decir.. no tengo quejas a parte de que el aire acondicionado de la habitación era demasiado frío.
Excellent Hotel. Very comfortable, good location, very convenient to underground transport, and excellent friendly staff. The booking process with Kayak was very problematic. The Hotel did not receive the reservation and it was a major. lengthy effort to get it sorted.
Breakfast N / A
great location, very nice restaurant on top floor and great club in underground, nice lobby hotel room need renovation and new furniture, for this I will rate hotel for 3*
a lot of noise there was a time of redecoration
Service and cleanliness Check in ...too time consuming
The total courtesy of the staff was overwhelming. Any problem was quickly addressed. They do not accept China Southern Airlines reward cards !!!!!!! Almost every hotel in the world has an affiliation with all major airlines for frequent flyers. Extremely disappointing. I won't stay there again due to this
huge breakfast buffet; terrific gym and spa; spacious lobby; housekeeping staff. high prices for restaurants; bed was old and lumpy and able to feel the springs under mattress. I spent 6 nights so it was an issue for me.
A 6pm sundowner on the revolving floor watching the lights of Beijing come on was worth the pretty hefty price for the drink. To cold in the buffet restaurant at night
Room was very comfortable and clean! Had problems with shower and aircon, but service repairs were there within in minutes to repair! Good service. Very big and impersonal - but the comfort, staff and amenities made up for it!
i thik i am being doublr charged by booking.com and the hotel
Great room for the price. Great location next to subway, which is critical in Beijing. At breakfast, we arrived 5 minutes before it was about to close one morning. Things had already begun to be packed away. This should not happen until after the deadline. The deadline should only be used to stop admitting people, not to pressurise those who are there. We were admitted and were physically racing against staff who tried to reach things before we did and snatch them from under our noses so we couldn't get them. This was our only bad experience and it was quite unacceptable. Again, the deadline should be used to stop admitting people. Those who are admitted should be entitled to have their breakfast in peace.
This was an amazing hotel and well worth every penny, fantastic staff too.
its beside the congress center. No need to Taxi. The stuff in the reception do not speak English good. Its somtimes not easy to communicate with them.
Great hotel with great views Late night bar and foof could be better
La situacion al lado de la estacion de metro La comida en el restaurante era de muy mala calidad
Desayuno buffet, personal amable La ubicacion no es mala, pero para las indicaciones a los taxistas algo confusa
excelente comunicación metro y ferrocarril directo aeropuerto justo delante del hotel. Desayuno buffet en su mayoria estilo chino 15 Eur p/persona.Muy caro en relacción precios en China. Occidental solo habia bolleria, cafe con leche y zumos.
Very nice hotel, friendly stuff and a good location to reach all poi in Beijing. Often fully booked so make sure to have your room in advance.
nothing much at all, my room was unhygnicsally dirty and the service was the worst I have ever experineced. (I travel an average of 120 to 150 days a year See above
Nice and clean room Very poor front desk staff I waited about an hour just to bill one invoice rather then three different invoices and at the end I gave it up and paid three different invoice separately.Nothing to do around the hotel.
The hotel staff are very nice. Room are clean and got everything. Internet access and other facilities such as hairdressing and coffee bar are expensive. The room is a bit small.
Very nice hotel, comfortable, valuable only in promotion
Tidiness and staff was quite helpful. The hot water treatment and shower facilities were attractive The water of the swimming pool was cold. Conciege people didn't know well except booking coach bus. The location was near the end road so it was hard to get taxi and the staff didn't help much. Choose this hotel if have arrangement prepared for car or know the way to subway to get around.
The location of this hotel is excellent. They are renovating their rooms, which were looking a little tired. The staff is helpful, despite the limited amount of English spoken. Maps in a Western language available at the concierge would be helpful.
Very comfortable and extremely reliable.
a lot of in-house restaurant to choose ; western or chinese or japanese.and is connecting to mall.
Can't beat this location in traffic-plagued Beijing. Convenient for most business destinations -- with the exception of Haidian. Decor is tired and worn and needs a serious refit. Bedside "control panel" was no doubt cool in 1998, but in 2016 the keypad is greasy and glitchy ------ and I'd kill for a 2 amp USB outlet in the same location...
Clean, modern Services over priced. Room - was allocated a twin, must be the only luxury hotel in the world where twin means twin singles not twin queen size. Furthermore, was told no non-smoking room available at 15:00 hrs check-in yet colleague arrived 1 hrs later and was allocated.