La ubicación es excelente. Lo único bueno con lo que cuenta el hotel. Ciertamente, Aruba es un paraiso, eso facilitó la infernal estadía en tan terrible hotel. Imposible el acceso a la playa del hotel, pero rentar un vehículo facilitó nuestra estadía y pudimos gozar de las hermosas playas de la isla.
todo excelente pase un fin de semana sin palabras , Muchas Gracias espero volver muy pronto
la ubicacion y el buen trato de la gente todo me gusto
la calidez del personal , limpieza, facilidades, amabilidad, en terminos generales me gusto mucho!! que a la hora final me hayan cobrado toda clase de impuestos y termine pagando cerca del 30% mas del monto pactado.
La ubicación es excelente y además las habitaciones resultaron sumamente cómodas. nada todo me gustó.
Me gusto mucho su ubicación Al momento del check out, me conseguí con la sorpresa de que me cobraron 50$ mas po rnoche, a pesar de lo que ofrecia booking.com. Ellos alegan una cantidfad de impuestos , pero en todo caso no me lo avisaron al llegar al hotel. Uno de los supuestos impuestos se llamaba "room service charge", lo cual me molestó mucho porque eso no es ningun impuesto. En realidad me senti estafado en ese sentido.
Me gusta el ambiente,es familiar,descomplicado,las instalaciones sin ser de lujo son muy buenas,la playa ,el servicio del coordinador de kioscos y toallas (miguel ,creo se llama) muy bueno excelente ,la ubicacion esta en el punto que es...........la tarifa es muy aceptable,el tamaño de la nevera del cuarto es buena..ojala hagan mas promociones. Deben tener servicio de hielo en el primer piso,deben tener mas seguridad para acceso de otras personas que es posible no esten habitando en el hotel,ojala el cable de television sea directv....ojala algun dia tengan servicio de van (transporte ) al aeropuerto ,cada hora por ejemplo,me parece que el valor del desayuno para quien no lo contrato incluido en el precio de la habitacion es exagerado por 18 dolares......
La ubicacion, el precio en funcion de lo recibido, la hospitalidad del personal, la excelente playa y las buenas habitaciones Las preferencias para reservar las cabanas en la playa
La ubicación Todos estuvo bien
Su ubicacion es muy buena, la zona con muchos restaurantes, playas y facilidades. Las habitaciones comodas, con nevera, hielo, etc. El hotel es muy recomendable. Lo que no me ha gustado es el horario de la piscina, en un instructivo en la habitacion dice que es hasta las 8:00PM y a las 7:00PM desalojan a las persona. Si estamos disfrutando unas vacaciones no deberiamos tener un limite tan bajo para el disfrute de una refrescante piscina, sobretodo porque a esa hora es que una puede venir llegando de la playa o de compras.
Personal muy amable
Excelente relacion precio-valor, muy comodo, excelentes habitaciones. La comida buenisima, las bebidas incluidas muy buenas, nos gusto bastante No
Me encantó el experiencience entera! El personal, la ubicación, comodidades, restaurantes, volveré seguro!
Excelente ubicación. La comida muy buena. El servicio perfecto El olor a humedad en la entrada
Good If is late and you need water for your room they do not send you water in to the room . Yo have to go to the lobby to purchased a bottle of water. For a 5 star hotel is a litle bit dissapoinment . The should have this kind of service .
The location was great. Beautiful beach out front with lots of activities. I liked the close proximity to fisherman's huts for kiteboarding. Food quality and selection was very good as was the service we received. Great fitness facilities. Easy walk to Palm Beach Strip for shopping and restaurants. System for renting cabanas and palapas was a pain. We found it much easier to just rent an umbrella on the beach. There wasn't 24 hour room service but that isn't really a big issue.
The food was excellent, beach was great. Better than baby beach! Room was great but could be a little cleaner. We we're transferred from 6th to 18th floor and it was much better. Amazing view. No kids! Pool and beach was loud for too long- I think it went from 11am to 6pm... This place was expensive for $600/night. Loved every not of it except the price. Booking the restsurabts was a pain bc the only way you can reserve is waiting in line for 30-45 minutes and you aren't guaranteed and table.
It's really worth it The room service menu is too short and simple, bathroom could be better
I am so soured by my bad experience, I refuse to rate any part as good. I purchased an item for my girlfriend and left it wrapped in tissue paper in a ziplock bag on a table. It disappeared. I contacted housekeeping supervisor and was told it was impossible that it was stolen/thrown away. Not satisfied with that answer I asked to speak to the hotel manager, I'm still waiting. Terrible customer service experience which will cost this chain my business forever.
The location was good, the pool and beachfront was nice. This hotel is a standard two star hotel. I had maintenance in my room each day of my stay for a problem, safe repeatedly would not open, A/C would not cut off, toilet backed up. It was just a horrible stay. Some of the food was cold and not labeled so with allergies I could not eat a lot of things. A lot of the staff did not speak even a little English so when you asked a question that just smiled. I spoke to the manager and the best he could do is give me an email to report the issues when I return. I think you get the picture...so needless to say the hotel stay part of my birthday was ruin
We stayed for one week at the Hyatt and I'm glad we picked Hyatt over the Radisson. Hyatt was a beautiful hotel, had a gorgeous lobby and impressive view of the beach from the lobby area. The gardens, pools, bar and access to the beach were perfect. It is close to shops, restaurants and Starbucks. The staff were courteous and attentive especially the bell desk staff. We had a wonderful stay and would definitely stay at the Hyatt again.
We stayed at the Hyatt for our Honeymoon. We were very pleased with our decision. This hotel is located in the High-Rise district and is right in the middle of everything you could need. You have restaurants, shopping, and beach all right there! No need for a rental car. Our absolute favorite part of where this hotel is located is the beach. It is located on a SWIMMABLE beach which was so important to us! The hotel has many nice amenities- fitness center, pool, jacuzzi, spa, shops, etc. The staff are friendly and the rooms are clean. The only thing I wish our room had was a balcony. We were in a partial ocean view room, but only a few of the larger rooms at Hyatt have a balcony. Regardless, we loved the Hyatt and would recommend this hotel for anyone visiting Aruba!
The hotel staff are very friendly and helpful, however my stay was not up to the par of a Hyatt hotel. Was not told prior to booking that several of the restaurants would be shut down and under construction, which also meant jack hammering all day every day right next to the pool. The beach cleaning left a lot to be desired. Could have done a much better/ earlier beach sea weed clean up. Also the over all cleanliness of the beach could have been better (trash,etc). Also expected beach service for food/drinks but Hyatt does not offer this. They offer this service at the pool, but good luck finding a waitress. Biggest complaint is the lack of adult only pool area. At such a hugh end expensive resort, there NEEDS to be a quite place for adults to swim without other peoples kids smacking them in the face with a volleyball or splashing, screaming, and crowding the swim up bar. Not relaxing. Over all the friendly staff, central location, and updated decor was the best. However, it was just k...
Our family of four enjoyed our stay at the Hyatt! Beautiful property, centrally located and lots of fun! I let my 7 year old choose our hotel for this Aruba vacation ... she picked the Hyatt from the photos of the room (big beds) and the slide! The slide (and slide races) are so much fun!. At times it seemed the adults were enjoying it more than the kids. Poolside BINGO and pool volleyball were also a big hit. As for the beach, it's gorgeous - and you can call ahead to reserve a palapa ($35/day) so you won't have to wake at the crack of dawn. The staff (for the most part) were friendly. Some more so than others. We walked passed the other hotels we were contemplating (Marriott and Radisson) and I feel we made the best choice going with the Hyatt! The Marriott beach was not as nice and the guests looked like they were packed in like sardines. The Radisson (which we stayed in and liked) was nice and the Happy Hour crowd seemed to REALLY be enjoying themselves, but the Hyatt was def. nice...
Just got back from our vacation. Great trip, perfect spot to stay on Palm Beach. Close to shopping areas, really clean hotel. Great for kids. Very relaxing!!!!
BEAUTIFUL pool and beach area. We did appreciate that there were not a lot of children in the pool area. Palms restaurant offered a delicious veggie wrap and margaritas. Staff was responsive and polite although the check in/out process was slow. While I would recommend this hotel over any of the nearby competitors (NO comparison in the pool and lounge areas) I HIGHLY recommend that if you would like to enjoy cocktails or beer at pool or beach that you walk two hotels down where the SAME beer and drinks were HALF the price. They also give you something to carry them back in. While we expected food and drinks to be pricey $8.95 PLUS service fee for a 7 oz beer was insulting. $15 for a piña colda in a plastic cup.
The hotel has an free wifi only at the cafe. The internet I had to pay for was terrible. The hotel was nice enough to credit me, but I would really just like wifi that works well throughout the hotel.
Hyatt I would say is the best hotel in the high rise hotels area. It has an amazing beach front with lots of fun for family, honeymooners and retired folk.
love aruba first off, you cannot beat the Hyatt or Radisson properties
My husband, I and our 2 boys just returned from our stay at the Hyatt-Aruba, and we can't wait to go back! It was everything we dreamed it would be and more. The grounds are beautiful, the pool is amazing, the hotel is lovely and the staff couldn't have been nicer and more helpful. The only bad thing is we never want to stay anywhere else now!
The best hotel on palm beach. We had a great time. Not one complaint.
My husband and I have travelled to Aruba many many times, but this is the first time we stayed at the Hyatt because it was our honeymoon. The grounds here are absolutely beautiful; however, the staff wasn't as friendly as other hotels that we have stayed at, nor were the other guests. The drinks were unreasonably expensive especially considering their size! Daily breakfast was excellent, but the other restaurants failed to WOW us. Not much of a selection and perhaps we are spolied because we have been to the island so many times and know where to find the good food. Overall, I finally took the plunge and stayed here; however, I'll take the cheaper hotels anyday! We like the homey feel of the smaller hotels...the Hyatt just seemed to stuffy for us. Would not stay here again...value for the money was not worth it.
When it says all inclusive it was truly all inclusive, you could book a trip to this hotel, and not spend another dime the entire trip if you wanted. One of the best resorts I've ever stayed in. The pool closed at 7pm daily, which was very strange to me, I've never stayed anywhere that the pool closed so early every night, and most resorts let their pool stay open 24 hours. And due to the alcohol being free there isn't a huge selection of brands to choose from, but it was still a great place.
nice pool, location & easy access to the beach
Todo me ha gustado , las vistas al mar son bellísimas , esta muy cerca de todo en general, demasiado cómodo , buena atención y servicio!! Si !! deben estar un poco mas pendientes de los turistas de habla hispana , ya que en dos oportunidades me dejaron mensj telefonicos que no pude entender porq todo fue en ingles , y luego no me supieron decir quien era ni de q se trataba!!!! al final me entere que eran invitaciones a unas actividades planificadas por el hotel, pero no las pude disfrutar ya que nunca entendí los mensajes , estos deberian ser en español para nosotros los latinos!! ;) El resto fue pura diversion y relax!!
"Con vista a isla" no significa que tengas vistas a la isla privada. En recepción me dijeron que esto es porque tienes vistas a Aruba y Aruba es una isla y puedes verla.
No había nada que no me gustó! Me encanta la isla privada!!!!! Hotel muy contemporáneo. Me encanta!!! Nada
Tiene muy buena ubicación, las playas privadas excelentes No
We stayed 5 nights and the hotel informed us that they were going to cut off our air in our room. We had to be in the room between 8am-9am so they could cut it off or they would cut the whole power to the room. The air would be off till 10pm to repair a broken pipe. My kids were hot and couldn't sleep. 10 came and no air. 11 came and called the desk and they said 15 minutes. At 12:15 am they came knocking on the door to turn the air back on. The hotel then sent a card saying sorry and a cheap bottle of wine. How is wine going to help my kids sleep. My wife and me don't even drink wine.
I've been there twice, and will be heading back early December. The hotel is very nice and the people are friendly. I've never had any problems with bugs like the other person mentioned. The one thing you have to understand about Aruba is the people there are not in any hurry to do anything! If you go to a restaurant and order a burger... it'll probably take a half hour before you get it.They have a very laid back and relaxed attitude about everything. The best policy is just to join them, take deep breath, and slow everything down for a while. That's what vacations are about anyway. Not a great place for teens/early 20 somethings. It's not a party hotel. The hotel is definitely geared towards adults and they won't tolerate wild parties that disrupt their other guests. Oh, I'd recommend going over your hotel bill very carefully. It's not uncommon to find mistakes where a snorkeling boat or such charged your room by mistake. That's all over Aruba, not just this hotel. Also avoid the c...
We just came back on 11/02 Hotel is nice, rooms are clean, staff is very attentive. Unfortunately, our vacation was ruined by the mosquitos. They were everywhere: at the beach, in the sand, at the pool area. We were bitten mercesly. ''Off'' repellent did not help-do not waste your money
La calidad y el servicio fue excelente, la atención de los empleados del hotel es muy buena te hacen sentir como en casa
la tranquilidad y la atencion deberia de incluir comidad
Es un hotel como cualquier otro de su categoria, lo escogi por el precio, de todas maneras Aruba es una isla costosa. No todo fue normal
El personal del hotel es muy amable y esta muy bien ubicado, puedes caminando llegar a varios sitios interesantes y tomar transporte publico si lo requieres facilmente.
El personal era muy amable. La limpieza del hotel en general era mediocre.
que la gente es muy cariñosa y amable, admas de atentos..
todo a sido excelente, atencion, personal, servicios, instalaciones, todo... incluso no estando en la playa estas a dos minutos andando, todo esta muy bien..
La cercania con las zonas comerciales Que no tenia playa
La atencion con los clientes, lo cercano a todo tanto a los centros comerciales como a los restaurantes y playas. La limpieza del hotel es excelente. Su piscina y areas cercanas excelentes tambien. El lobby espectacular.. gracias por recomendarnoslo..! que no se deberia pagar por la red inalambrica para la conexion de internet, lo demas excelente..!
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La gente muy amena, amable...recomendaria el hotel con confianza
Buena atencion, pero falta de programas de actividades para entretener a los turistas
el acceso a la playa
Para mi que estuve en viaje de trabajo, resultó muy conveniente y evidentemente no utilizamos todos los servicios que ofrece
La codidad de sus habitaciones, asi como tambien lo centrico que se encuentra ubicado y lo cercano a la playa No hay quejas al respecto, pero como sugerencia deberia incluirse desayuno y opcion de media y full pension
la cercania a las playas y tiendas
la atencion del personal que trabaja en el hotel nada en lo absoluto
Ubicación Alarma de incendios sonar toda la noche. Ducha goteaba en el pasillo.
La Ubicación del hotel es excelente y el staff es muy amable. La habitación es comoda y amplia. El hotel esta en remodelación, asi que hay obreros trabajando en los pisos, creo que cuando este todo listo quedará muy bien.
Es un hotel muy lindo queda cerca de todo, super economico, impecable, las personas en la isla de Aruba son lo MAXIMO, la mejor atenciòn de parte de todos ellos no
que es un hotel donde puedes descansar y recir un confort unico nada
ubicacion y ventaja de playa servicio de recepcion malo
Las cuidadas y confortables instalaciones. La limpieza. La amabilidad de su personal.
El hotel tiene una zona vieja y una nueva, en la parte vieja las habitaciones estan un poc descuidadas y sucias, nosotros pedimos un cambio a la zona nueva y ahi es mucho mejor.
Es un muy buen resort, como para quedarse ahi todo el tiempo, muchas actividades por hacer, excelente la comida.
No puedo pensar en nada que no me gustara
la ubicacion es muy buena, para la persona que quiere hacer su comida es maravilloso, la comida es buena. el personal de la recepcion es mentiroso y no se esmeran mucho para attender al clente
tranquilidad y un ambiemte muy agradable no
Very close to the beach and shopping center Drinks were very weak and staff did not record information correctly. I checked in on Monday and was staying until Friday morning, staff put me down as checking in Tueaday and leaving Thursday morning.
The staff was very friendly and accomodating. Clean. Could walk to other hotels. Liked the pool. The beach towel policy was a little stressful; you are given 4 in your room and expected to 4.While I understand it, we were with a group and our things were often mixed together. I had to put my towels in a bag, so they weren't accidentally used or taken
We stayed at this resort in June of 2009. The rooms were very clean, well maintained, and the kitchenette was a true benefit. The resort grounds were very impressive. The staff were very friendly and helpful. The pool was fantatistic! We enjoyed it so much, that we planned a trip to go back next year while we were still there! Overall, it was one of the best vacations ever.
great time, great island (clean, safe, fun)
Overall, the Marriott Surf Club was Good. I would go there again. However, it is NOT a luxury hotel. The room could have been a bit cleaner, and the decor was nothing fancy. What I loved about it was the convenience of having a kitchenette and a washer dryer in the suite. It was also great to have a 1 bedroom with a separate living room area versus only having a regular hotel room. The hotel grounds were well maintained. There were many pools, kiddie pools, a lazy river- basically, something for everyone.
1st trip to Aruba and the Surf club. Kids loved the pool and waterslide. Rooms were great! Minor problem at one point but Staff was great throught the whole thing. Plan on going back in 2011! Loved it.....
We've been coming to aruba for 15 yrs.. This was our 1st. yr. in our time share at the Surf Club and 3rd. year at the Marriott resorts. We Brought some friends with us who enjoyed & loved their stay. We did encounter some minor problems, ie the pool not enough lounge chairs and to many people reserving them and not using them for more than 2,3 or 4 hrs.. The beach was not yet finished and the swimming area was to small in the ocean. Over all it had to be another great trip since we booked while we were there for next year and it's possible going back this year to purchase another time share.
We took a family trip - all adults (brother is a time share owner). We were completely impressed. Staff was friendly, if we needed anything all we had to do was ask, everything was clean & spacious.The pool was excellent and never crowded; plenty of beach area & lounge chairs (with umbrellas). Obviously if you go during typical summer months (when the rest of the US is on vacation), you may have issues. We went in late Sept/early Oct and didn't have to deal with family with small children or children/teens period. We're going back in Sept...with different people this time...We're going to love it. Can't wait I'm so excited!
Very new hotel and they're still working the kinks out. Airconditioner didn't work in some rooms. Vacationed with a friend and requested room with 2 double beds. When we arrived, found out that all rooms only have 1 bed w/ pull-out sofa. One of us was forced to sleep on uncomfortable sofabed. Rooms are clean and decent, but nothing to write home about. Next trip to Aruba, will probably stay elsewhere.'