Location, cleanliness, friendly staff. Room A/C did work excactly right. It didn't knockout the humidity as it should have.
The location was great for where I was conducting business. The food was good and the options were plenty. I liked that the hotel wasn't too big. I liked the access to parking and was lucky to always have a spot close to the entrance. I didn't like the lack of beach space. My room wasn't cleaned properly. When I checked out staff didn't ask me how my staff was. Even though it was a business trip, I had time for 1-hour in the morning to enjoy the beach, which wasn't that big. While laying there the drills the staff uses for the beach umbrellas, was really annoying and go against the ambiance I was seeking. Minutes later drilling into construction started at the beach restaurant. I decided to move then near the back pool, which then of course someone was cutting the grass. I couldn't win that morning. My reservation package came with a $50 credit to use on F&B. The night before I checked out, I confirmed with the front desk staff, if that credit would be good for breakfast tomorrow. He said yes, up until checkout at 11am. When I went to check out, the staff said that wasn't the case. They ended up giving me the credit, but was annoying to have to check my bill twice.
room was a decent size facilities were ok, decor was ok desk staff very friendly free shuttle to several areas nothing luxurious the location isn't great: windward side of the island and no bus routes dining staff a little slow
I really liked the cleanliness of the hotel. The beautiful view didn't hurt at all. I am a fan of iguanas so I loved watching them. The shuttle driver was very nice and punctual. The staff were very friendly. The continental breakfast was not what we expected but we ordered side items as well. A traditional continental layout would be more convenient than having a waitress bring a bunch of cereal boxes for one to choose.