Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Rooms Staff at the door
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
I liked that it was downtown close to bars, clubs and restaurants.
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Walking distance to downtown San jose & Staff was great
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Nice and clean rooms, front desk staff was very friendly, the dessert I ordered for in-room dining was superb. This was by far the loudest hotel i have ever stayed at, there was no noise insulation! The staff was loud while cleaning the rooms, I could hear a party/loud music from the 2nd floor (I was on floor 6), the guests passing in the hallway were loud and obnoxious, all I heard most of the night was people yelling, hollering and screaming. Never again!
Close to working sites for business trips. The room smell is bad.
I made an honest mistake and booked the hotel for a Check in Friday and check out Saturday. I meant to check in Saturday with a check out Sunday. I wasn't able to stay at Crown Plaza and they weren't able to switch my room date or give me a credit. I had 3 kids under 4 years old with me also. I WAS CHARGED FOR A ROOM I DIDNT EVEN GET TO STAY IN
EVERYONE WAS NICE AND FRIENDSLY THE BEDS WERE A LITTLE TOO HARD
No breakfast included and elevators had water all over the floor from people drudging in from the pool area.
Nothing Rooms smell staff were rude
Great staff and service.
Options for breakfast buffet That I couldn't take my food to my room.
Es la cuarta vez que nos quedamos para asistir a un partido en Levi Stadium, muy contentos con el servicio de transporte. Nos alojamos en la habitación 719 y había una cantidad inusual de condensación que causó que la ropa tenga olor a humedad, no lo olimos hasta llegamos a casa y comenzamos a deshacer las maletas, lo que nos hace pensar que en las habitaciones calidad del aire es poco saludable. Todavía estoy sufriendo problemas de alergia una semana más tarde.
El precio y la ubicación inmejorables, también me gustó su desayuno.
Todo, desde la limpieza de nuestra habitación con el servicio amable.
El desayuno es excelente.
La tranquilidad La maquina de hielo y de refrescos no funciona
Convenience and service None
Location to Shorline Amphitheater.
The service was great! The carpet in the room felt sticky
location unfriendly staff
This guest did not leave comments about this hotel.
Location is great It doesn't look like a Hilton hotel. It is more like a 2 star hotel
Location, very clean, prompt and friendly staff.
slow response to the requests.
The late checkout and pool
Pleasant staff. Had toothbrushes and deodorant available. Clean. Mr. Coffee flavor from a kuerig (sp?) I'd prefer french roast. Nice touch having chips available. Disappointed breakfast was so pricey so we found food elsewhere.
Location and very quiet
This guest did not leave comments about this hotel.
Definitely, I will stay again at Sheraton. Maybe, the pool area is done at that time.
I would recommend this hotel for the 4 Star rating and helkpful staff. The location provides good access to several major hi-tech business hubs, as well as to the San Jose Airport.
Our room was very nice, and the staff reasonably courteous. A free computer was available to use in the lobby, but to access the Web from your room cost about $10 a day.
Very clean and relaxing. Close to shopping so it was very convenient.
Check in was very easy.the staff extremely helpful, nice,and welcoming! Gave us suggestion of where to go for 4th of July fireworks! No complaints at all, with the exception of having to pay $10 for Internet access.
The rooms were large, quiet, nicely decorated, very clean, and the beds were comfortable. The fitness center was well maintained and clean, cleaning staff was working while I did my workout and they were very thorough. There was even chilled towels and complimentary ear buds! I was completely delighted with my stay and will return if I find myself in the area again.
No complimentary breakfast or wifi (for a 4-star rated hotel)
Clean hotel and friendly staff, room was very comfortable, location was good and easy to locate, good restaurants in the area
Good and Nice quite place for business or pleasure
My husband & I stayed 3 nights. The shower was never really hot, despite our complaints. After maintenance tried to fix it, It was at least warm enough to take a shower. Fortunately, we didn't have to find a place to park on a regular basis, since we rode with family who were locals. When we did have to park, it was very difficult to find a space due to barriers for valet parking. On the up-side, the beds were VERY comfortable & we slept very well. Food is expensive, so we ate off site most of the time. The staff was friendly enough. Wouldn't be my first choice, but we would probably stay here again if we couldn't find anything else that was convenient.
Bed was great, not a very crowded hotel. Quiet area.
The hotel was very high quality, the room was large and clean, and the room offered an excellent view to the pool and fountains. Room offered many extras, including a hair dryer and above average complimentary hair products and soap. Had to pay for WiFi in the room, but it was available in the lobby w/o cost. The restaurant was nice, and the menu varied, though the prices were very high, IMO. Not many drawers for clothes .
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
The airport shuttle was terrific to have.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
The staff was professional and extremely responsive; the room was exceptionally clean as well as the lobby/breakfast room. NOTHING
Enjoyed are stay . Will be back again couldn't ask for more. Almost an away from Downtown .
Location is great. Facilities are great. Good desk and internet work environment. Uber drivers all around this area all the time. I like that the price already had everything in it (internet, breakfast, parking, etc.) It can get really expensive in this area. Same hotel in Dallas, LA, etc. is less expensive but demand in the area is high. It is a good price compared to what else is around it. Not a lot of good restaurants in walking distance. Short ride to get to better places to eat.
The staff was very friendly. Rooms were very clean. Beds were extremely comfortable to sleep on. The room costed more than i would have liked to pay.
We stayed in the 2 bedroom suite with our two teen daughters. The place was huge! in addition to the two bedrooms with three beds, there was a livingroom with full kitchen, two full bathrooms, and 3 tvs. It was so quiet we felt like we were the only ones staying there. The full breakfast in the morning was great... eggs florentine, waffles, bacon, sausage, hashbrowns, etc. The only complaint I had was that the room was not ready for us at 3 pm check-in time. But we only waited a short time. I would recommend this place for anyone who needs a lot of room with kids/teens.
Pay WiFi with speed tiers.
Had a problem with the first room but they helped me switch rooms no questions asked
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
Used condom wrapper in the drawer. Need i say more.
Staff incredibly attentive The shortness of our stay
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
Great grounds and plenty of character; a relaxing venue with history and luxury.
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
We loved the late night pantry
The bathrooms were well furnished... Better than the actual rooms. The staff was very friendly. True price I paid was not worth the room. It was a very crampt room with ancient furniture. The rooms were a boring shade of beige and our window view was another building being constructed. It's layout seemed more that of a comfort inn with a price tag of 90 dollars a night rather than 150. It's not worth the price, if you have a car go to a comfort inn and save some money cause got the same experience.
The newly renovated rooms and baths are simple and elegant. The Hedley Club lounge serves good food & cocktails. Conveniently located in downtown San Jose, short walk to Convention center. The room lacked many standard amenities: 1) password protected, high speed Wi-Fi (Wi-Fi was free, slow and unsecured) 2) in room safe large enough to fit a laptop 3) stocked mini-bar (empty mini-fridge provided but there were no vending machines or in hotel shop to buy snacks & drinks) 4) in room guide/magazine with local/city info
room service was delicious and fast. Stay was very comfortable. Beautiful large bathroom. Great location.
Los alrededores y la calle donde está desconciertan un poco, pero el interior de la habitación del hotel y la zona de desayuno era muy agradable. Gratamente sorprendido y sin duda me alojaría de nuevo
La comodidad de la cama y las almohadas Mucha gente sin techo
They actually have great cable, very friendly staff, just overall a great experience!
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
It is in the ghetto. Don't plan on leaving the hotel at night.
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
great service and excellent hotel
Convenient location, near San Jose airport. Quiet despite being near a highway. Near a big mostly-Asian shopping center with many Asian restaurants. Old room with only OK amenities. The room I was in had a microwave oven and a small refrigerator, but only one wall outlet, so you can have only one running at a time. Expensive breakfast with limited buffet selection. It was included in my rate, but otherwise would have been $15-20.