its cleanliness,proximity to shopping and transport. Staff are friendly and courteous, breakfast and coffee-house environment are soothing and relax. water pressure is low and sound proofing can be improved.
Location is great but the jam is a big headache.
Convenient location for shopping The first impression was horrible ! Valet service service was totally unprofessional and made the first and parking your vehicle is a nightmare in this place. None of the staff can give proper directions to the parking and valet is the only way you don't have to walk around the shopping mall finding your way to the hotel. I find it a shame that while some staff did present themselves as employees working in a 5 star establishment the frontliners at the lobby entrance totally destroyed this image and failed to attend to a customers needs. If you have to drive I seriously do not recommend you stay here
my stay was fabulous. i was in an executive flr, and the room was more than what we expected. i liked the servive of the staff. gym n pool were good although it would be nicer if they can extend their pool timings later than 7pm. overall gardens was excellent. i will highly recommend this hotel.. none..
The best is the location of the hotel. Good restaurants and variety of food in food courts.Different levels of shopping ranging from budget to exclusive.Also the use of executive lounge by staying at the residence. I thought that Booking.com does not charge till check out. But on checking in, I was told 1 night has been deducted from my card.
The residences. 1) The long walk from the residence to the restaurant which is situated at the hotel, 2) The smell coming from the toilet in the restaurant.
Indoor connection between Mega Mall and Gardens Galleria It's not fully completed; the surrounding area of the pool was still in construction. A couple of rooms on my floor were still under decoration and there was some drilling and hammering going on during my stay.
New furniture and amenities. Room nicely designed and comfirtable. The bathroom was made of transparent glass. Everybody in the room can see the person who is taking a bath.
Room had a fab view of the city and the bed was comfy. We liked the breakfast too. When we went to the room it smelled of smoke (despite having asked for a non smoking room due to asthma). We had to swop rooms but I feel this should have been checked beforehand, particularly as we booked into an executive room. It is a non smoking hotel and they do ask people not to smoke but sadly individuals appeared to continually flout the non smoking laws in Malaysia and I regularly saw people smoking under non smoking signs! It is a pity as the hotel was quite good otherwise. The hotel should charge people who smoke in the room.
The perfect location!
Its just next to the mall. We were not informed of ongoing renovation works, and had a horrible stay, not being able to get any rest due to the knocking and drilling, untill we complained and we got shifted to another room, at 6pm the next day.
easy access to shopping mall very poor service and bad experience during renovation
The location and the ease of parking. The lack of restaurant and cafe at night; and the lack of convenient shops.
Very convenient as it is near a shopping mall.
the location. very close to mall we've been put to smoking room though i think i've specified for a smoking room. slow check-in/check-out process.
i use to stay only in cititel for the past 10 years whenever i come to kl you should consider the regular customers like us for best tariff and the internet prices are hight
It is very convenient as the hotel is adjacent to the mega mall. The bed sheets are not cleaned. My children woke up with rashes on the second day.
Very convenient and comfortable Non
ease of check-in and check-out, no fuss on check-out (only 2 minutes)
location with shopping just next door.
The staff were very polite and accomodating. food was very good, as were the facilities
i can go shopping at anytime because of its strategic location. the lobby is too simple, not attractive enough. Change the whole set.give extra touch on the colours and materials used.
within mid valley megamall it doesn't come with a water spray at toilet for malaysian next to the WC
location exclusion of complimentary internet access
door step to shopping outlets. No clear signboard showing direction to the hotel from the car park
very central and comfortable
After I showed them my booking print out, they then told me that they will change my room to non smoke room the next day. I checked in the next day at 4pm into a non smoke room.Traffic getting there was bad and car parking was full.Weren't stay there anymore. I booked requesting for a non smoke room preference. Upon arrival, there were no rooms for no smoking,and they did not inform me. The staff instead upgraded me to deluxe without telling me why. When I got into my room, I realised why they upgraded me .So, I went down to the check in counter staff, and asked them why they have not given me a non smoke room as I originally requested. They said that I had requested for a smoking room.Luckily, I had my booking form in my bag, and showed them the print out of my booking and it showed clearly my request in the booking form as - non smoking preference room. With that in writing, they could not go back on their words,next day rm chg
The room is big and clean. It is also strategically located, very convenient.