The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
Food was excellent.
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
There is simply no better location in Maui Activity concierge was not really ahead of its game
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
location - windy and rainy part of the island
Ojalá estuviera allí todavía. Me dejé el cargador de la cámara en la habitación. Me lo enviaron a mí. Nos encantó y nos volveríamos a alojar allí si podemos.
El personal del hotel era muy amable, atento y generoso. Nos encantó el ambiente cálido, familiar del hotel. Las actividades de semana santa eran especialmente divertidas para nuestros niños. La tortilla no la hacen a petición del cliente i hay waffles frescos en el desayuno.
la ubicacion, la vista , la playa, el entorno, el mar, lo cuidado del jardin, la atencion, las puestas de sol con la musica hawaiiana de fondo.el duo donde el canta y ella baila.que al olvidarme algo en el parque cerca de las piletas al otro dia lo haya encontrado en el mismo lugar que todo se paga extra, y no esta incluido, como la cancha de tenis, raquetas o pelotitas para jugar, o el snorquel,
La vista, el aloha, la comodidad, la playa, la comida. Elección estupenda para ahorrarse una mala experiencia airbnb.
Ambiente hawaiano Las camas no eran muy buenas
Su relacion con el desarrollo de Wailers´Village (centros comerciales y varios restaurantes sobre la playa) el restaurante
El hotel muestra el paso de los años, era húmedo y tenía un ligero olor a moho.
El amable personal
El personal era excelente, atento y cortés Estuvimos bastante satisfechos con todo
Gran vista de la playa de Kaanapali desde la habitación frente al mar. Desayuno bufé era muy bueno. Música Hawaiana de entretenimiento. Solo hay dos ascensores que son lentos.
Price and upgade
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
This place is beautiful... almost heaven-like. The pools are separated into mini pools so you can hang out by yourself or with your own group that gives you the feeling of you own the entire pool. The garden is just beautiful. Staff are friendly and attentive. Housekeeping is not very thorough sometimes, but still gets an A-. Not too thrilled about having to pay $30/night for valet parking. And feeling obligated to tip them every time we need to get our car or have it parked. The resort fee of $40/night should include valet parking.
The amenities and location can't be beat. The apartments come with fully equipped kitchens, there's a Safeway just a 10 min drive away and a mall next door with restaurants, coffee shops, etc. Free laundry option. Right by the beach, nice sand. Super friendly staff.
Customer Service exceeded my expectations!!!
The entire resort was really well maintained, had an amazing view of the ocean, liked the fact that the patios were huge. Really close proximity to the beach. Convenient store inside the resort was very useful and had good breakfast. Even though the resort itself was really well maintained, the unit itself was outdated and had issues like the TV remote did not work, patio door was broken and hard to open and close. Kitchen was very outdated as well.
Location! Away from the touristy area packed with hotels. Luxurious grounds, quiet setting. Not enough parking. Kapalua Villas is located within the large resort complex. Although they offered a nice complementary shuttle service anywhere within the complex, we preferred to explore on our own using our rental car and limited parking spaces made it difficult.
We stayed to the Mahana to celebrate our 18th wedding anniversary, without kids. The staff was very helpful throughout the week. Upon check-in, they gifted us chocolates and a bottle of wine for our anniversary. A very sweet touch! Our condo was beautiful with a full size kitchen. Coffee and toiletry amenities included. Daily maid service was awesome. Loved having a washer and dryer in the condo. Beautiful views out of the floor to ceiling windows in the living room, bedroom, and lanai. Pool area was very nice (not too crowded) and everything is within walking distance! Saw sea turtles from our lanai. There are no other properties so close to the ocean. Nothing- We will bring the whole family next time.
The views here are world class. If I was a troll, I would have posted "1 star, ocean is too loud, couldn't sleep", but honestly, it's been such a dream spot. Plenty to do right here, and not a far drive from the rest.
The suite was very spacious, with a kitchen, two separate bedrooms, two large bathrooms, and a large sitting area. There were 3 TVs in case you were staying in. The room was right next to the beach and had access to facilities such as a large swimming pool. There was also free WiFi. Nothing was done poorly.
Close to the beach and restaurants Kitchen for cooking is very convenient and well stocked with utensils The pullout bed was very uncomfortable - these villas should only be for 2 people - not 4. Also the price is very high and there was no mention of service fee of $15/ day until you arrive and checkin. Also at the tour desk they try and sell/ push trips on you.
Loved the 2 pull out couches in the living room and fully stocked kitchen and the option to check out late at an extra cost allowed us to make the most of our last day.
Property is in great location near Napili Bay and Kapalua.
We stayed a whole week. They have everything you need in the condo. It was super clean and comfortable . The whole property was very well taken care of . Very beautiful ! We highly recommend staying here . We will definitely stay here again Nothing
The extra twin pullout couch, the staff was friendly, Need another hot tub and a little convenient store with toiletries snacks and liquor and maybe some little groceries that we might have forgotten to bring. I didn't like the shower it was hard to rinse off.
Friendly staff. Everything exceeded our expectation
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
Comfortable room. Wonderful staff. Convenient location. Starbucks by the Sea. nice fitness center Speedy elevators Lack of a full kitchen and washer-dryer. Crowded pool (but it was a holiday week, so that is to be expected). Parking is difficult. Beach was rocky and not good for swimming. The pool bar closes at 7 pm. Why so early?
Elegant service, warm staff, Hawaiian cultural programs, horticultural tour Restaurant staff seemed hastled
I booked the hotel room, paid for it, and when I showed up they told me I wasn't in the system and I couldn't stay there. What?!! Terrible front desk person who wouldn't let me stay at the hotel even though I showed her my receipt of payment for the room. Never again. I would not recommend this place unless you're sure they will give you your room.
La ubicación del hotel muy cerca al aeropuerto de West Maui, también frente a un supermercado. La comodidad y amplitud de la habitación es muy buena. Ninguna queja.
Gran piscina. Gente vendiendo tiempo compartido por todas partes.
La ubicacion del hotel, frente al mar, excelente. El check out time demasiado temprano...11:00 a.m.
El entorno y la cordialidad del personal. Me habría gustado que haya televisor en las habitaciones. Sólo había en el salón principal del hotel y como están en construcción, estaba desconectado. De todas maneras quiero destacar que dado que se está jugando el mundial de fútbol, a pedido de mi esposo instalaron el televisor para poder ver los partidos. Otra cosa para aclarar es que para quienes lleguen tarde (la recepción trabaja sólo de 8.30 a 5 de la tarde) deben buscar un sobre en la ventanilla de la recepción, algo bastante inusual, con el nombre del huésped porque allí encontrarán la llave de su habitación, Nunca me había pasado algo así y de no ser por otro huésped que me informó sobre esta modalidad, es difícil darse cuenta.