El hotel es muy antiguo y tiene un olor a moho. El aparcamiento es terrible. El personal era agradable. Nos quedamos la última noche cerca del aeropuerto. No me alojaría aquí de nuevo.
Muy bien situado al lado del aeropuerto y para moverse por la isla. Buena relación calidad-precio, sobre todo si están 3 ó 4 personas en la habitación. El desayuno está muy bien.
La habitación era muy anticuado. No muy limpio
Impecable el jardinero, súper limpio, el personal muy amable y los servicios de atención al cliente superiores.
Este lugar es un negocio familiar que está bien cuidado, y es limpio y cómodo. Duchas pequeñas con alcachofa baja que hace que sea difícil para las personas altas.
This is a huge beautiful place in a good location. All the staff if very pro. Room are modern and very nice.
The resort was fantastic & even better than we had expected...very nice facility, perfect location & the rooms are great. Very happy that we chose the Westin Villas & will definitely book there again! Minor thing: the sheets/covers were too small for the bed! I think that they had put queen sized bedding on a king size bed.
The hotel is really crowded. I didn't manage to use any sun lounger at the pool in 5 days. People tends to play, run, dive, climb, ... in the swimmingpool. And have a swim in the pool is everything but something relaxing. It's a family with children oriented hotel. Not recommended at all for couples.
luxury and comfort
Excellent, location ,facilities. No complaints
la ubicacion, la vista , la playa, el entorno, el mar, lo cuidado del jardin, la atencion, las puestas de sol con la musica hawaiiana de fondo.el duo donde el canta y ella baila.que al olvidarme algo en el parque cerca de las piletas al otro dia lo haya encontrado en el mismo lugar que todo se paga extra, y no esta incluido, como la cancha de tenis, raquetas o pelotitas para jugar, o el snorquel,
La vista, el aloha, la comodidad, la playa, la comida. Elección estupenda para ahorrarse una mala experiencia airbnb.
Comodo hotel sobre la playa, con buen estacionamiento, ubicado en un lugar muy tranquilo y a la vez cerca de buenos lugares para abastecerce de todo lo necesario para pasar una estadia sin faltarte nada. Es muy recomendable. Me gusto mucho el tema de la playa propia y el restaurant frente al mar. No, el hotel no tiene desperdicio, es lo ideal para encontrar un espacio tranquilo y con playa propia.
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
location - windy and rainy part of the island
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
There is simply no better location in Maui Activity concierge was not really ahead of its game
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
Food was excellent.
Su relacion con el desarrollo de Wailers´Village (centros comerciales y varios restaurantes sobre la playa) el restaurante
Ambiente hawaiano Las camas no eran muy buenas
El hotel muestra el paso de los años, era húmedo y tenía un ligero olor a moho.
Gran vista de la playa de Kaanapali desde la habitación frente al mar. Desayuno bufé era muy bueno. Música Hawaiana de entretenimiento. Solo hay dos ascensores que son lentos.
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
Price and upgade
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
The amenities and location can't be beat. The apartments come with fully equipped kitchens, there's a Safeway just a 10 min drive away and a mall next door with restaurants, coffee shops, etc. Free laundry option. Right by the beach, nice sand. Super friendly staff.
Location! Away from the touristy area packed with hotels. Luxurious grounds, quiet setting. Not enough parking. Kapalua Villas is located within the large resort complex. Although they offered a nice complementary shuttle service anywhere within the complex, we preferred to explore on our own using our rental car and limited parking spaces made it difficult.
The entire resort was really well maintained, had an amazing view of the ocean, liked the fact that the patios were huge. Really close proximity to the beach. Convenient store inside the resort was very useful and had good breakfast. Even though the resort itself was really well maintained, the unit itself was outdated and had issues like the TV remote did not work, patio door was broken and hard to open and close. Kitchen was very outdated as well.
Customer Service exceeded my expectations!!!
We stayed to the Mahana to celebrate our 18th wedding anniversary, without kids. The staff was very helpful throughout the week. Upon check-in, they gifted us chocolates and a bottle of wine for our anniversary. A very sweet touch! Our condo was beautiful with a full size kitchen. Coffee and toiletry amenities included. Daily maid service was awesome. Loved having a washer and dryer in the condo. Beautiful views out of the floor to ceiling windows in the living room, bedroom, and lanai. Pool area was very nice (not too crowded) and everything is within walking distance! Saw sea turtles from our lanai. There are no other properties so close to the ocean. Nothing- We will bring the whole family next time.
The views here are world class. If I was a troll, I would have posted "1 star, ocean is too loud, couldn't sleep", but honestly, it's been such a dream spot. Plenty to do right here, and not a far drive from the rest.
Friendly staff. Everything exceeded our expectation
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
The suite was very spacious, with a kitchen, two separate bedrooms, two large bathrooms, and a large sitting area. There were 3 TVs in case you were staying in. The room was right next to the beach and had access to facilities such as a large swimming pool. There was also free WiFi. Nothing was done poorly.
Close to the beach and restaurants Kitchen for cooking is very convenient and well stocked with utensils The pullout bed was very uncomfortable - these villas should only be for 2 people - not 4. Also the price is very high and there was no mention of service fee of $15/ day until you arrive and checkin. Also at the tour desk they try and sell/ push trips on you.