close to the airport clean O.K. service no beach towels Hygiene amenities are in dispensers - soap/shampoo no lotion no real concierge service
Upgrade... Towels look old... Found cockroach in one of the beds...and curtains are stained and ripping! Just needs to be up dated
the Internet did not work, the shuttle could not pick me up.. no restaurant after a certain hour at $157 a night this is a rip off...
Nothing Staff was rude and to overcharge for anything else that was not specify in the reservation
Large room beautiful view room beside elevators and still cost $310/night No airport hotel shuttle provided
cool room Front desk didn't have my reservation. Many homeless people loitering around place, the room smelled weird.
Convenient. Comfortable. I liked getting asked preferences ahead of time and text responses back. Extra fees--resort fee and parking fee.
I loved the green filled courtyard and gazebo with an ocean front view, and the pool on the roof. Decent coffee in room. Also, I liked the movie rental kiosk. I didn't like that the rooftop pool had to close when the rooftop restaurant opened, at 5pm. Disappointing for the kids, and I didn't look/notice if the times were written on the website,
Close to the airport with easy check in. Cramped rooms, overpriced for what you get, recommend for business travelers only.
Hotel was convenient to airport. Hotel is older with few amenities. The beach is in the harbor so the water is not very clean. I only stay here if I fly in a day early or fly out a day late to save on airfare while using my timeshare. I could not imagine staying here as my primary hotel for a week or more. Internet is very slow and room was musty/damp smelling when we checked in. There were fans in the hallway blowing into another room to dry it out. Could have been from the high surf a few days earlier.
The staff was nice, AirPort shuttle was good. The location is poor, the beach is not well suited for swimming, the place desperately needs renovation. Stay in Lahaina or go camping instead.
People at desk are sweet but not sophisticated in terms of customer service. When they checked us in they gave us the keys and we dragged our suitcases up 5 stairs thru security doors to a room WHICH WAS OCCUPIED!!!! Oh my gosh, late and tired, we returned to the desk, leaving some luggage at the first location, but then we were moved to a room on the total opposite corner of the facility! They should have had someone move our bags to the new room. There are inner doors that require the room key which are very hard to open.
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
Price and upgade
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
Muy bien situado al lado del aeropuerto y para moverse por la isla. Buena relación calidad-precio, sobre todo si están 3 ó 4 personas en la habitación. El desayuno está muy bien.
La habitación era muy anticuado. No muy limpio
Este lugar es un negocio familiar que está bien cuidado, y es limpio y cómodo. Duchas pequeñas con alcachofa baja que hace que sea difícil para las personas altas.
El hotel es muy antiguo y tiene un olor a moho. El aparcamiento es terrible. El personal era agradable. Nos quedamos la última noche cerca del aeropuerto. No me alojaría aquí de nuevo.
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
Food was excellent.
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
There is simply no better location in Maui Activity concierge was not really ahead of its game
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
location - windy and rainy part of the island
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
La vista, el aloha, la comodidad, la playa, la comida. Elección estupenda para ahorrarse una mala experiencia airbnb.
la ubicacion, la vista , la playa, el entorno, el mar, lo cuidado del jardin, la atencion, las puestas de sol con la musica hawaiiana de fondo.el duo donde el canta y ella baila.que al olvidarme algo en el parque cerca de las piletas al otro dia lo haya encontrado en el mismo lugar que todo se paga extra, y no esta incluido, como la cancha de tenis, raquetas o pelotitas para jugar, o el snorquel,
The staff was excellent and very accommodating. We had an early departure to the airport and the manager got up early to fix our breakfast and wrapped it up so we could take it with us on the ride to the airport. Nothing.
The hotel had a very old-world charm to it without being run down. Rooms were spacious. The pool was very clean and private even though it was a two minute walk to front street in Lahaina. Nicely situated. Wish were could have stayed longer.
It was on the ocean. Grounds were clean. The room we initially were assigned to had not been cleaned. Beds were torn apart and toiletries were sitting on the vanity. Our subsequent room had ants.
The location was wonderful and the pools and grounds were very nice. The staff was very friendly and helpful. Our roof leaked when it rained. We had to move one of the beds over because it was dripping on the bed. The television was old and hard to figure out the stations.
It was quiet and the staff accomodated us when we asked for a different room. It is an older hotel and even though the hallways are covered, they are still accessible from the outside so anyone walking by could enter and come to your room door. The original ocean front unit was right next door to a luau and with the west exposure, the air conditioner could not keep up with the sun shining in and it got quite warm. Free internet is in the lobby only of the larger hotel several doors down but not in the room. There is a $10 self parking charge and the room has a shower only, no bathtub. There is also no elevator.
We actually never stayed at the Ka'anapali Ocean Inn...when we checked in, they were over-booked so they put us up in 1st floor, oceanfront cottage room at the Royal Lahaina...it was great. Just a few steps to the beach, a few more steps to the pool and a wonderful view out the sliding glass doors. Every member of the staff, from checking in, to taking us to our room, to the breakfast buffet, to checking out...everyone was great. We live on Oahu and came over for 1 night for our son's birthday...we would stay here again. There was a damp, moldy smell, but we wrote it off as being close to the ocean and the cottages being older. However, as we were leaving, we noticed in the closet, that the wall between the shower and the closet was moldy, the carpet there was wet and the base board was starting to disintegrate.
I had a wonderful time with absolutely no complaints. Nothing.
El hotel muestra el paso de los años, era húmedo y tenía un ligero olor a moho.
Gran vista de la playa de Kaanapali desde la habitación frente al mar. Desayuno bufé era muy bueno. Música Hawaiana de entretenimiento. Solo hay dos ascensores que son lentos.
Ambiente hawaiano Las camas no eran muy buenas
Su relacion con el desarrollo de Wailers´Village (centros comerciales y varios restaurantes sobre la playa) el restaurante
The entire resort was really well maintained, had an amazing view of the ocean, liked the fact that the patios were huge. Really close proximity to the beach. Convenient store inside the resort was very useful and had good breakfast. Even though the resort itself was really well maintained, the unit itself was outdated and had issues like the TV remote did not work, patio door was broken and hard to open and close. Kitchen was very outdated as well.
Elegant service, warm staff, Hawaiian cultural programs, horticultural tour Restaurant staff seemed hastled
I booked the hotel room, paid for it, and when I showed up they told me I wasn't in the system and I couldn't stay there. What?!! Terrible front desk person who wouldn't let me stay at the hotel even though I showed her my receipt of payment for the room. Never again. I would not recommend this place unless you're sure they will give you your room.
The moment we walked into our condo and saw the view, we fell in love with the place. The ocean view with the neighboring islands were amazing. We saw a sea turtle grazing on some seaweed just a few feet from our lounge chairs. We also saw a whale breaching and splashing around from our balcony. The interior was very nice and well kept. The appliances were new, the countertops were recently upgraded from the looks of it. They had everything that you needed to make yourself comfortable in the condo. We never needed to get anything else except food when we were there. It's also very affordable compared to other places. The only thing we can criticize was the size of our bed. They only had a full size mattress and I felt a bit cramped with me being 6 ft and my wife in the small bed. Other than that small detail, the place was just fantastic.
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
Friendly staff. Everything e