La ubicación del hotel era genial; tomé el tren desde el aeropuerto hasta el hotel y de vuelta al marcharme. El hotel tiene estilo, y todos los empleados con los que hablé fueron amables y serviciales. La comida también era bastante buena.
Fue una estancia muy cómoda. Conseguimos lo que necesitabamos, personal muy amable y atento No nos importaba la extraña disposición de la ducha/baño. Y la piscina necesita tener una mejor disposición para descansar
La calidad de la habitación era muy buena, y especialmente el baño era muy cómodo, con todos los sanitarios y accesorios nuevos. Muchas amplitud y buenas vistas desde la ventana. Conexión a Internet, de muy buena calidad, de acceso libre para los huéspedes. Es un poco incómodo el que la recepción esté en el piso 13 y haya que cambiar de ascensor en él, tanto para subir como para bajar de la habitación(yo estaba en el piso 14).
El acceso al spa y al gimnasio platinum gratis que era increíble de 3 niveles de máquinas, piscina olímpica, pista de atletismo, sauna, etc.
UbicaciónInstalaciones La reserva por Booking no estaba en cocnocimiento del hotel, debí mostrar el mail de confirmación para que me otorgaran la habitación y mantuvieran el precio, en total mas de una hora perdida.
la ubicacion,el desayuno,el sistema de ascensores,muy seguro. en general todo bien.
Outstandingly friendly greeting; helpful staff. Good breakfast. We'd picked it because it was only a few km from the airport, and for this it was perfect. We also booked for our daughter to stay with them a few days later, and were really glad we'd done so. Honor bar was a nice touch. Room was spacious, clean, comfortable. Surrounding location felt a little dodgy, but inside the lodge's gates everything was fine.
convienent to airport, friendly staff, excellent pick up and return to airport for weary overseas travellers!
The whole experience from airport collection to quality of rooms and breakfast was excellent. If you are staying either on a short trip to Joburg or getting a connecting flight, look no further than Aero Guest Lodge! Everything was first rate.
Very well fitted out. Clean and neat. Difficult to find at night (Signage).Lighting could be improved in bathroom.Noisy!
Aero guest lodge is near the airport in Jo'Burg, easily accessible. The grounds are well groomed and the room was cozy and modern with very good amenities. Breakfast was made to order and the honor bar was a very nice perk. Nice swimming pool. There was nothing my wife and I disliked.
Aero Guest Lodge has a very peaceful atmosphere, clean rooms and helpful staff. I enjoyed every minute of my stay there and would'nt hesitate to stay there again....keep up the good service you're providing.
The amazing decor and lighting effects. Excellence of service. Ambiance of "library lounge". Internet connectivity. Central position. Duvets are too warm, need a cotton blanket as an alternative. T.V. reception poor quality. Restaurant menu too fancy.
Comfortable bed, DVD player with a small selection of DVDs in the room, free internet (slow speed though) and good location. No gym or indoor pool
the location, the rooms i have stayed many times at this hotel but their service levels are decreasing every time. check in was slow; they couldnt process the bookings.com reservation and i had to wait for abotu 20 minutes without makinhg any apologies, the service in the bar was slow; while they have waiters i had to go to the bar to place my order after being ignored for 15mins, the order never made it and i walked out
This was the best hotel I have ever stayed in. The extra touches e.g. rose petals and chocolates on the pillow at night were lovely. The bath in the bedroom and the seperate shower were great. Every attention to detail was taken e.g selection of dvds in the room and there was even mood lighting in the corridors and lifts. Melrose district has a nice selection of shops, restaurants and a good beauty salon. One of the main plus points was it was a secure and safe area where you could take a stroll at night. The only negative point was the one day the hotel forgot to send our taxi to collect us from Gold Reef City and we had to wait 45mins for them to get one to us. This could have been a one off mistake as in general we found this service reliable and the drivers were friendly and made you feel safe.
The hotel design is beautiful, and the room was very inviting. The food in the main dining room is excellent. The staff is very friendly and welcoming. It's a beautiful place to stay. The hotel says it's truly 'hip' but I didn't see any evidence of environmentally friendly practices that I think of as being hip. For example all linens are white; there's no message in the room as there are in many nice hotels about re-using towels if you choose. Also, for a hotel labelled "african pride' and hip, i would have liked to see more African elements incorporated into the textiles, linens, towels, paintings. The emphasis on luxury to me often over-ruled the hipness. Breakfast should be included, as it is at many other fine hotels. And for a business hotel, the internet was down on the computers in the business center for a day and a half at the business center. Some things didn't get restocked in the room each day.
The room that i booked was not the room i was checked into. Booking.com show the penthouse suite as the superior room. This was very disappointing
All the staff were courteous and always willing to assist in dealing with whatever issues that came up.
1) It's location at the center of the new urbanist Melrose Arch town center. 2) Amazing room, lobby, pool, and restaurant design. 3) A completely safe and secure walkable environment in Johannesburg. 4) Great restaurants all around. Quite pricey.
upmarket area, nice shopping
absolutely NOTHING!!! the check in was ridiculous.they gave me the key to a room that someone was already staying in, and i entered this woman's room to her shock at 2.00 am.the rooms are badly designed.the amenities in the bathroom are terrible.the room was extremely cold.this hotel for the money,is a complete waste, and the African managers and staff are not educated to be running this now very bad hotel.
All of the staff were extremely friendly and professional - nothing was too much trouble, I was made to feel very welcome throughout my stay. The food and service was first class. I have stayed in numerous hotels in many countries and this one has to be one of the finest I have stayed in - I have no complaints whatsoever and hope to retun one day.
Rooms are beautifully an tastefully decorated The TV's have an option to listen to music, when one does not wish to watch TV, but this functionality did not work.
The rooms. I had a suite and it was very comfortable and clean. Some rooms are extremely noisy due to adjacent building sites. The first room offered was facing a construction site and was unacceptable noisy. There was no soundproof windows.
the location was great
The suites need a doorbell because otherwise you don't hear someone knocking. I would define the experience as ''refined''.
The quality and service are sublime. This 12 roomed, five star boutique hotel has it all. Strongly recommended
New and quite a boutique type place. Rooms (or rather suites) excellent and when the new train starts it will be 15mins ex the airport and a short walk (big advantage over rush hour roaads) Ok for business but i would not want to make a long stay. Staff new and polite etc but need more experience. I will stay there again. No proper bar and staff new so will hopefully improve with experience.As above Ok for short stays
Very very nice hotel. The staff are awesome. Everything was just great
Great experience at Monarch. I wish I stayed longer. No refrigerator.
the excelent services and the hospitality shown by their staff...feel warm and like at home....
The decor is great, and restaurant staff fantastic. We had a very pleasant stay and would definitely visit again. Pillows uncomfortable and cleaning staff noisy in the mornings
Location Quality of room service breakfast was very poor - scones inedible!
Free Wifi available in room and restaurant - this is something that puts the Fire & Ice above alot of other hotels. The restaurant had a great range of food with great service. I had some issues with my booking that took some time to solve however all other aspects of my stay were above expected.
The staff treated us like gold and we felt very much at home. Thank you to all the staff at the Protea Hotel Fire! & Ice. Keep up the excellent attitudes you have! The hotel is not very clearly marked from the entrances at Melrose Arch. Perhaps a sign here and there would make it easier to find. Parking area was well marked though.
The shawer box is within the room and there is no door, thus the steam goes into the room and the cold air comes in the shawer bow... the first time I see this.
Staff; attention to customer needs; shuttle to shopping centers; rooms; cleanliness;
This hotel is amazing! The furnishings are gorgeous and everything is the highest quality. The reception staff are helpful and lovely. The restaurant waitstaff for the dinners aren't very attentive. (You can see by the triviality of this just how nice everything was)
Sólo pasamos una noche, pero fue suficiente para observar que es un hotel muy bien presentado, las instalaciones en perfectas condiciones, las habitaciones con de buen gusto y cómodas. Todo fue realizado tal cual estuvo contratado.
Please write at least 15 words Hay que caminar unos 20 minutos para llegar a zonas comerciales.
éS un hotel con un servicio acorde al precio con excelencia y calidad en sus prestaciones. El asesoramiento por parte de Lux Express fue escaso respecto a las alternativas que ofrece la ciudad sin especificar que incluia y que no la excursione
No habia division/puerta entre habitacion y bano
Cómodo, muy limpio. El desayuno es muy bueno. El personal tiene dificultades para asesorar a los turistas sobre lugares a visitar y formas de trasladarse.
Very clean with a beautiful serene setting. I love the little extras like the towel warmers and cognac in the room at night. Very private and quiet.The honor bar was a bonus for the nights when you want a glass of champagne! It was difficult to find someone to help us when we had questions.
Customer service was impeccable; the staff was helpful, engaging and friendly. Requests were handled with a care and attention to detail that made me feel the staff truly cared about me and my experience. It was wonderful, and the food was excellent.
The facilities are very good. We enjoyed our breakfast, and our dinner and sparkling wine was fantastic. The room does not disappoint, the bed and linens were great. Shower is a bit small.