location air conditioning units loud and old. carpets and bathrooms sub standard.
Location When we got there the room had a moldy smell and it had a humidifier on like if the room had been flooded and recently dried. We complained and they acknowledged the smell and gave us another room ruby away, but my question is WHY put someone in that room in the first place? With plenty available rooms. That left a bitter taste in my mouth.
Good location with hotel shuttle to Veterans Memorial Stadium for $6. once renovations are completed, could be a very nice hotel. Shower did not drain very quickly. I was standing ankle deep in water while taking a 10 min. shower. My view was of the roof and air conditioning units. Have to pay $10 to self park or $12 for valet parking per night.
It was dirty. There was a crack in the ceiling with apparent water damage. The hotels in the area were sold out and guests left with no other options. Disappointing. Shouldn't even be allowed to have guests. Seems like their renovation has been going on for years.
completely run-down, renovations going on, but not what we expected
Will NEVER stay there again.
Location is awesome. Staff is great. Bar and restaurant were pretty good and convienient. Air conditioner worked but was extremely loud I would chug every 5 to 10 seconds and pull you out of sleep. Soon as at turned off you could get about 30 mins of sleep before it cut back on. One of the biggest weekends in Jacksonville for tailgating or people needing ice you would have thought they would have had more than one operational. I was on the 4th floor and had to go exploring and after checking 5 other broken ice machines I found one that worked. I didn't like the fact that I had to pay to self park. Why would you charge someone to park at your hotel that already paid to stay there? If your gonna charge $20 for parking probably should be all valet.
The Dolphins in the waterfront The Landings, not your fault and our room was very damp. It felt like they just shampooed the carpet.
The view and location
We did not like that online photos showed renovated rooms while they put us in a non-renovated room.
The lobby is large and inviting. The rooms are a good size except for the bathroom. The bathroom is extremely small. The hallways are dark and musty. But when those renovations are done will be glad to stay there again.
Great location Hotel is very run down
I did not like the use of throw away dishes. First it is bad for the environment and second it is not nice to eat from it.
All the staff were very friendly, welcoming, attentive and accommodating. I love the warm cookies at the front desk, along with hot chocolate. Breakfasts were great, one of the best I've had. Very convenient. Room was clean and comfortable bedding, with a microwave and fridge. Great location, easy to find, within walking distance to my conference, and centrally located, close to the Landing. Definitely would stay here again. I would recommend this hotel.
Very nice staff, very clean Location, parking prices
Pleasant hotel with a deligthful family swimming pool and hot tub. The hot breakfast buffet was quite good. The only disappointment was having to pay for parking in the garage. This was not advertised.
The room was clean and we had a great view. Also, location was excellent. The parking fees are $10.00/day, which is crazy. This isn't a resort. Also, the front desk staff seemed uninterested in guest services. I asked if fruit or anything could be placed out earlier for breakfast (6:30am) and the answer was flat out 'no.'
Breakfast and staff. My room smelt like bacon my entire stay. The fire alarm went off at 12:30am and it was a false alarm
This guest did not leave comments about this hotel.
Location and the staff. We traveled 2.5 hours after a long night with family, and our room was not ready until after 6pm. Room was over priced for the condition of the furniture.
Very clean hotel and very close to the river walk area. When we reserved the room we understood it was a suite with a separate bedroom from the main room area and it was not.