Lobby was nice Bathroom was decent I had a reservation for two queen beds. When I showed up, they gave me a room with one king bed and a fold-out couch. When I returned to the front desk, they told me that was all they had and could not offer anything else, and insisted that my reservation was for one king bed, even though I provided them a printout showing it was two queens. This was all quite embarrassing, as I am sure my colleague was negatively judging my choice in hotel. After being rejected on the front desk and resigning ourselves to the room, we discovered a pile of peanuts under the fold-out couch, and also that no bedding for the couch had been provided anywhere in the room, which required another call to the front desk. The mattress was extremely thin and uncomfortable and the sheets and blanket were thin and threadbare. The carpet had a number of disturbing red stains on it, and the advertised "city view" was of some railroad tracks, dumpsters, and a muffler shop. The walls are thin and the hallways were loud. The wifi was also extremely slow.
The staff, especially Ashli made me feel right at home with my stay. The grounds and facilities were always squared away. The room layout is a bit awkward with the large screen TV occupying the desk area. If you wanted/needed to sit at the desk and have the TV on, you may develop a strong headache from being so close.
We needed a hotel close to Methodist Hospital. This suited our needs. The front desk staff was especially helpful. The room service was surprisingly good. It is probably the noisiest hotel I have ever stayed in. Lots of noise from the hallway, and I could actually hear the entire conversations of the people in the room next to me.