Beautiful hotel with excellent customer service My room was located next to a hospitality room where young people were talking very loud on a Sunday early morning. We were awaken at 5 am due to noisy neighbors.
Very clean and great location. Staff was very accommodating The room service food was absolutely terrible and it took over 45 minutes to "cook" and bring up to our room. Over priced for bad, cheaply made food
the hotel decor and staff were great. I paid extra for the "City View" only to be put at the back of the hotel. Also, our room was right beside the elevator. The elevator made a high pitched squeak every time it moved. We were celebrating our 22nd anniversary at the noise was annoying and kept waking us up.
Very clean, comfortable, and excellent location for access to convention center. Some of the friendliest staff I have ever encountered. They were all extremely helpful, available, and always smiling. Parking garage was easy in and out. View from room was beautiful. Long waits for elevators, especially at night. Ice only available on 2nd floor. No refrigerator or microwave in rooms. Wi-fi and parking rates very expensive.
well located, modern, clean, efficient staff. King size bed, while comfortable, needs to be "pillow top" as it is hard, even for a 270lbs man, to enjoy a restful night sleep. These should be standard in your concierge floor. Paying $31.00 for parking. The location does not permit parking on the street. This reservation was at rack rate.... Wi-Fi access, was "free" in the concierge lounge, but a $12.00 charge when in the room. Not too logical.
Very modern and classy makes you feel like a high roller without breaking the bank No complaints
I was staying at the JW for a conference and the accommodations were convenient and the staff was friendly and helpful throughout the facility. Great job.
The hotel was very nicely decorated, clean, and comfortable The hotel was very busy and a bit chaotic. The parking garage was full so we had to finding parking elsewhere.
Could hear the tvs from both rooms on each side. Could hear each and everything in the hallway. Rooms are extremely small. To high for what you recieve. Would not stay again.
Staff was fine, but someone was let into our room while we where still in there. Not great on that. Housekeeping woke us up at 830 to clean when check out was listed at noon.
The bed was very comfortable, the curtains blocked the sun well, and the toiletries were good quality. Good location, very accessible to downtown Indianapolis. I think someone was able to open my door with their key, fortunately I had the latch on so they weren't able to enter my room. Also, the shower door slams shut very loudly.
Close to convention center, clean, good breakfast No vent fan in the bathroom, hallway smelled musty
Room was large. Liked that there were two sinks with a bathroom that contained a shower and sink and a separate bathroom with a toilet and a sink. This set up worked well with two travelers. Seating area in the room was also nice. The location is great if you need to access the JW Marriott. The card key system didn't work well. It usually took a few tries to get the elevator to work and sometimes took more than one try to get into the room.
Clean and fresh. Spacious. A great value for the dollar.
I asked for my room to be cleaned, they never did it. Asked for more shampoo and conditioner, never received. Hotel night staff was not friendly. Also, valet was slow and confused.
hit you hard for taxes and parking
Location Wifi was the worst I have ever experienced in a hotel. "Upgrading" to high speed did not top dial up speeds. Tech support was no help, "shared network" "it appears many are using it right now". Unacceptable. Really slow elevators. Waiting 10 minutes for an elevator is simply unacceptable as well. Dental floss spotted on hallway floor. Stayed there for days. Seriously? Big bug spotted on curtain and it was moving up and down. That was it, I left a day early!