Very high standard of Suite Rooms; tastefully decorated; comfortable bed and excellent size bathroom & shower; good bar area. Experience somewhat let down by poor receptionist. Dour demeanour, said very little and generally not what a hotel wants to give as its first impression/contact with guest
Very Noisy Heating System, Also to hot in room
I was made very welcome by the staff. I found the hotel to be up-to-date without losing that essential 'Englishness' of an old building, wherein lies its charm. One had to get used to being housed in the old coaching stables which meant having to go outside in order to get to the main hotel facilities like the bar and dining room etc.
The degree of cleaniness may be questionable given the open half bottle of water we found in the room.
We had a large room that was very comfortable and clean. We found the experience relaxing and the staff friendly. No
lovely location, attractive modern decor, had a nice quality feel to the hotel You would not get fat on the portion sizes for dinner. Some of the tables in the bar are at the wrong height for the seating, which made eating at the table rather awkward. The designer has unfortunately chosen a beige toned carpet throughout much of the hotel, which whilst it looks fairly new, already looked in need of a deep clean, which was a shame, as the decor was generally very nice.
My room was very comfortable and overlooked a babbling brook which was really lovely I would love to go back in the summer The complimentary drinks were basic a hot chocolate drink and a variety of teas as well as a biscuit would have been very welcome
The helpfulness of the staff, the comfort of the rooms, the atmosphere of the hotel,my childhood dream of staying at the Bear was realised. The lack of water in the bathroom the morning of our departure due to a power outage, pumps could not function and upstairs rooms were without water, a generator would have been a solution to this problem. Breakfast prices were very high.
Lovely location. River meandering along the back of the property was a great soundtrack.
Lovely clean and modern rooms, comfortable bed, nice atmosphere and plesant staff Only point being the bed was close to the wall, so one of us had to inch round the side to get into bed, and no bedside cabinet on one side, which is always handy to have..
Excellent location and easy to find, just a short distance from the M4 yet set in the midst of beautiful countryside. Rooms were very tastefully furnished. Hotel and inn staff were very friendly and welcoming - Jonny is a legend! Food for breakfast and lunch was excellent, beautifully presented and well worth the price and the real log fire was to die for. Nothing.
We had a get together with 7 "old friends" we found the environment very suitable for our get together. Nope
Great welcome and considerate care for my disabled wife None
very smart well equipped bedroom and shower - quiet and comfortable - staff very friendly and helpful didn't like the 10 percent automatically added to dinner bill - didn't like the dog in the dining room - otherwise ok
Beautiful room at an excellent price with the bonus of having breakfast included as well
Excellent service from friendly staff. Very good food and beer. Busy bar (sometimes very busy) with friendly locals. Very well appointed room, quality fixtures and fittings. Room too small (or else furniture too large !), room felt very crowded indeed.
Buen tamaño de la habitación para 3 personas. Vistas agradables y tranquilidad a pesar de estar junto a la M4. Comodidad y buen servicio 24 horas junto al hotel. La habitación no estaba muy limpia y en el cuarto de baño las toallas estaban utilizadas y sin cambiar.
Situación Debería mejorar los servicios: desayuno, restauración, internet, información.
The whole experience was excellent. Helpful staff, good breakfast service and drinks at fairly reasonable prices. Previous comments on the website said the rear car park was difficult to locate, but we found it quickly and it was after dark. No problems.
Friendly staff and nice clean hotel offering value for money Very poor breakfast, probably the porrest in over 30 years of travelling. Croissants/pastries were badly burned underneath and barely cooked on top; not risen I suggest due to cooking method. Crockery on our table was dirty as were the cereal bowls on the buffet table. That said I did see cooked breakfast being delivered to a table which looked a lot better than the croissants/pastries.
clean & tidy, food was good, bed was comfortable and was a good size Bedroom was to hot , could not turn down heated towel rail ,was over powering also lighting was to dim
Conveniently located, good parking and friendly/cosy internal ambiance. Room reasonably clean and comfortable. Poor continental breakfast selection and very slow service for cooked breakfast. None of two tv remotes in room worked and neither did the third provided by reception. Morning newspaper not delivered to room.
My room did not have a "stand up" shower but relied upon an attachnent to the bath taps. Unfortunately there was no way of hanging the shower head from the wall and there was no shower curtain.
Stayed one night whilst cycling the Kennet and Avon Canal. All of the staff were great and struck exactly thr right note between friendly but professiona. Food was excellent and a secure place was provided overnight for the bikes.
The relaxing atmosphere and facilities, I booked the half board which was excellent value. The menu choice for dinner, food and service was excellent.
Very well positioned hotel in a lovely town setting.Canal close by for a lovely evening walk.Very handy for visiting Salisbury and Stonehenge. Full english breakfast was an extra £5 as it was not included in the initial cost....so, although still well worth it I feel this could have been included in the overal cost stated.
It was exceptionally easy from beginning to end with regards to the booking and the room which was perfect - the massive clean white towels, dressing gown and sheets are exactly what we needed after a days cycling The service at breakfast was shoddy, to be polite, we literally had to ask for everything - when I checked in I was asked what newspaper I would like the next morning, which was a nice surprise, but then to have to ask for it and it not having been ordered took the shine off, but the staff were friendly and accomodating - just a incompetent, however we had a genuinely great time.
courtesy & efficiency of staff. Hotel has recently been refurbished to a high standard and was maintained to high standard of cleanliness no
Fantastic food, host was very attentive nothing to much trouble None
Very friendly and homely hotel with good food and bags of character in an appealing location. Approach to rear car park was in poor repair.
Small and friendly with very high standards, good food, clean rooms, situated in a pretty rural area. The only problem seems to be finding the Crown & Garter, although satnav probably solves this one.
Breakfast was a bit meagre
We found the room to be very clean and the staff to be cheerful and helpful. Overall a friendly atmosphere.
Friendly staff,comfortable room,good choice of beers and great breakfast.
Quiet location, comfortable rooms, great food! No fan in the room - it was very hot outside & the room could have benefited from an electric fan.
Attentiveness of the manager. Grouting in bathroom showed some mould and shower was erratic.