The service and the amenities were great.
Staff is excellent. Very nice hotel.
I liked the amenities and the location of the Resort. The beds sucked.. I stay in 4 and 5 star hotels only and for a Ritz the beds sucked, the sheets were not soft... and I always forget that the rate is inexpensive because they charge you mandatory resort fees per night at check out. Needless to say valet is $24 per day. I feel like I am flying on commercial airlines with the nickel and dimming. Just increase the price and make it all inclusive.
The pool and beach facility at Lido is perfect
It was quiet until morning....Do not get the rooms next to the stairway or help linen room unless they give yoy a discount. If you are in the back, no need to open your curtains because the view is unpleasing to the eye and will put you in foul mood.. It was quiet. Got the most...no USB outlets for my devices unacceptable !!!! The place needs to be updated . Checkout was easy... I think what I payed for the room was too much.... The location was good. I give this hotel a left vertical thumb .
Staff were friendly and helpful. My room was clean and pleasant. Had a hard time regulating the room temperature.
We had a bad experience with another hotel the night before we arrived and the Hilton more than made up for the competitions mistakes. Everything was just as we expected it to be.
Great Staff. Bathtub filthy, shower-head from the fifties. Photos taken.
The staff was very cordial and helpful. The room was quiet and very clean. Lots of activities. Hard to differentiate between those "free" amenities and those for which you are charged. Also not enough complimentary newspapers in the early morning.
Water backed up in the sink in our room. They were quick to repair but the smell remained in the room and was awful.
Rooms were functional. Staff was well trained. An additional Resort FEE when checking in. It's NOT really a resort. And if it was , I would like to know about additional fee's in advance.
Clean, comfortable rooms, pool area nice I think Breakfast should be included for the price. Music at the bar area would be nice...
Great location for anything you wanted to do. Relax, Swim, Kaysk, paddle board, fish, go to the beach. All inclusive to do the above activities. Great pool bar. Friendly and helpful staff starting from your arrival at the front door until you leave. Close proximity to great restraunts, night life and cultural events. I liked everything. Nothing negative about this Hotel
The location and the staff were great. You pay for being right on the beach but the rooms and resort are very run down. I would not stay there again for the money I paid but if they updated I would come back.
Location was awesome, the staff was great, the pools, shuffleboard, chess, free bikes, beach toys and towels, umbrellas and beach chairs were great. The staff handled a situation with our neighbors smoking and being loud at 1am very well. Any sound travels directly through the walls as if they were cardboard, or you were camping in a tent outside.... be prepared for this is if you need to get sleep on your vacation!
Liked it all Breakfast was a bit expensive for buffet style.
Clean and quite place, organized with positive attitude caring stuff. Close to everything, beachfront Delicious food in restaurant Beach with white sand and warm, clean water Two clean nice size pool I was looking for place like this I liked everything
Cheaper than some other locations On the beach Staff was friendly and kind The property is getting older. Needs updating
The staff was very accomadating. Could not have asked for a more friendly, pleasant stay. The ocean view was great, parking was easy, proximity to St Armands Circle was convienent. Would definately stay again. The building on the outside was a little run down, but as we were visiting there, repairs were being done.
Location was great, staff was great across the board. My room was 50 steps from the included beach chairs and umbrella set up by a attentive staff every morning. If your looking for a relaxing low stress beach vacation with the emphasis on your feet in the sand this is the place. I don't think the price can be beat. Ohh and the complimentary bikes that will get you to st Armand's in min was a huge bonus when it came to shopping and dinning! I don't think you can beat the value in this resort at a low price point! Wish there was a high top table on the lani to open up the beautiful ocean view for morning coffee!
Location Lets people smoke in the hallways and hits you with a daily resort fee above the advertised daily rate.
Very friendly staff. Outside area is great. Great for families and access to beach. 2 big pools. Rooms are very small
The locatiom The room smelled moldy. Lacking counter space in the bathroom. Sink and tub looked dirty...seems permanently worn and stained. Horrible. They even painted the chrome tub drain with white paint rather than replacing it. Really bad. Will not return unless they remodel. For the price we paid, it was a complete joke. The staff was great but cannot make up for the bad rooms. Note that this was the second room they put us in. The first had a leak and the floors were wet!
The location! Right on the beach with 2 nice pools and a tiki bar. Nice staff. 10-15 min walk to St. Armand's circle. You can rent bikes or take the shuttle as well. The rooms need updating. But they were clean.
Great Staff/ Customer Service. Location was perfect! HUGE BEACH! Great value for the money. Will be back soon! Victoria at the Front Desk was very helpful in giving us advice on things to do/places to visit, she made our trip!
Friendly, courteous staff, clean, very nice amenities! Loved the waffles for bkfst and the cookies and coffee at night! Little snack and drink at check in very nice touch! Comfy beds, triple sheets and pillows! Plenty of towels and the neutrogena amenities great! Not enough hot water our room at the end of the hall and at 5:30 no hot water., only lightly warm ...same thing at 7:30 in the am! need a bigger water heater
No closet space and the shower when used flooded the bathroom floor.
The staff was not too friendly, very dry and to the point.
Terrific staff, clean and well maintained room. Toiletries were high quality, plenty of towels, pillows, etc. Microwave and mini fridge were welcome. Had to run hot water in bath for 30 seconds to get hot water in sink, but after that, boiling hot water forever. Desk chair and loveseat not very comfortable OK for short sessions.
Mold growing on bath/shower walls needs to be cleaned with bleach, then treated with a retardant chemical.
Our room was exactly what we expected. The food was amazing and well priced. Staff was very nice. Did not understand why a handicapped room would be on the 6th floor. And the elevator actually was broke for a time one night. But there was no sign posted to indicate we had to take the stairs. What if we would have needed to get our handicapped aunt down from the 6th floor?
The hotel appeared to be new, very clean and had great amenities. Restaurant on site. Reasonably priced Lobby was understaffed. I incurred long waits for service. Restaurant was understaffed and service was fair.
I landed at the Holiday Inn because of a flight cancellation at SRQ. I booked from the airport, and ended up staying there for 20 hours. The front desk and restaurant staff were very friendly and accommodating. I also loved the bright design of the hotel. I found a wet used facecloth upon checking in and garbage on the floor, but was too tired to complain. The gym facilities are small and not well maintained. There is no expresso coffee. Location not ideal unless you are going to the airport.
The check-inn staff were friendly and professional. The king suite was big and luxurious. Great stay
Staff attentive courteous food in restaurant good large portions. Room clean and comfortable. Photos made it look bigger and newer than it is but it was still a good experience
I had to call the front desk when I wanted the room cleaned.
Did not like a single thing When we first came in the door was pried open, which was alarming. Then we saw the vacuum cleaner, garbage bag and dust and parts of potato chips. Making our way to the bathroom we saw no shower curtains and wall chips on the floor. I did not feel safe staying there.
Great location and view. Bed was very comfortable and pool/tiki bar was fun.
The front desk staff were personable and friendly Hard to tell if the room was clean or not, due to all the stains and worn areas throughout. Parts of the popcorn ceiling in the bathroom were falling off. The bathroom door kept getting stuck & the doorknob seemed about to come off. The room door had an almost 1/4 in gap at the bottom, which let in outside air and noise, and could easily let in insects.
Quiet, pretty view of Marina. Big bed. Well, for starters, the ambiance of the bathroom gave off a very Saw like/murder vibe with the flickering light bulb. decently clean, didn't wake up with bed bug bites. Although the curtains had a pretty narly blood like splatter pattern. Cable only worked on occasion. The wifi might as well be advertised as Dial-up. Old guy at the front desk refused to help us when we showed him our Kayak voucher. Too much for him to handle. But the other guy was awesome and got us in fast. Went to check out and immediately became subject to typical Florida trailer garbage trying to intimidate the front desk woman after she evicted him. Threats to call the police were made. The photos online are misleading. So were the three stars on Kayak.
The staff is top notch. They clearly care, and are doing the best they can with an aging facility. Security stopped me to let me know I had left my lights on. He saved the next day! And the front desk made me feel important and not like a paycheck. The room smelled of mildew from the air conditioner. And the bathroom is very dated. But otherwise ok.
Inexpensive, satisfactory accommodations.
The staff was amazing, the room was fine. The food was some of the best we had in Florida, prices great too. Very enjoyable.
Location The rooms are not properly maintained. The first room that we got has soaked up carpet around the AC unit and the remote dies not work on the tv. The 2nd room that we moved to, the AC unit is loud when used in high. Other settings l(ow med and auto) is not enough to cool the room. The shower lever is hard to use unless you have a pair of pliers.
Location and the tiki bar. Hotel was not what was described on Internet. It's was run down , bugs, rooms damp , dirty and smelled . Door wouldn't shut. Just horrible experience.
The shower heads and water pressure were great. The pillows and bedding were clean. The manager appeared concerned regarding our complaints to the tune of a 50% rebate. He apologized and immediately picked up the phone and addressed our concerns with his staff. This hotel had a 3 star rating on Kayak and was affiliated with Ramada. There were roaches in our room, used soap in the shower, old food in the fridge, we declined to eat any food from their kitchen based upon our room condition, phone line from room to front desk was constantly busy making it impossible to complain without walking across the dark parking lot in an unknown area to the front desk. Area was noisy with people going up and down the stair well next to our room
Overall the room was clean except the bathroom. The beds were comfortable and we had a really fast check in. No unexpected fees or BS. The staff was nice except at breakfast the next day..she was complaining about a staff member who was a no call no show... and was rude to other guest. The bathroom looked like it had a good huge blood sport next to the tub. The front destination was really nice and offered to change us. The bathroom looked like nobody cleaned it.
All new/remodeled facility. Really big rooms with sofa area. Staff was amazing. Great complimentary breakfast. no
The room was spacious and clean
This guest did not leave comments about this hotel.
Location, cleanliness. For a brief period during our stay, the elevator was out of order. This was concerning because I didn't want to carry all of our luggage down 2 flights of stairs. The good news was that the elevator was fixed within a couple of hours.
While not truly close to the beach, it was a short drive over to the waterfront and worth the savings in room rates. Location was close to the Interstate and convenient to several restaurants. Room was clean and comfortable. Would stay here again.
This guest did not leave comments about this hotel.
Staff was nice. Forced to take two double beds when I needed one king
This guest did not leave comments about this hotel.
Nice clean hotel a fair price
Enter room, turn on light, not 1... 3 roaches run through the bathroom. Nice man at desk said he was surprised they spray every month. I asked to have manager call me next day, no one did (I did not stay but they took the money for 3 day reservation) Enter room, turn on light, not 1... 3 roaches run through the bathroom. Nice man at desk said he was surprised they spray every month. I asked to have manager call me next day, no one did (I did not stay but they took the money for 3 day reservation)
Clean and spacious room. Nice breakfast...but make sure you get down there 30 minutes before cut off. No
The staff was unbelievably friendly and accommodating. NO
Breakfast buffet. Room service. Gym. No swimming pool.
Great proximity to downtown dining, shops and galleries. Over firm chair in room.
My family had the most pleasant Stay! The reception staff was phenomenal. I had made a few errors when booking and Chris was happy to accommodate what i actually needed for my family. We love coming to this hotel. Whenever visiting sarasota, this is the hotel we choose for the comfortable and clean rooms, great location and excellent service. Very family friendly. We will be back! Loved everything. No complaints.
Very modern. Very clean. Nice staff No mixed drinks. Only beer and wine
Staff was amazing and very accommodating to me and my pet. The food was delicious. The pillows are too soft and mattress was a bit uncomfortable. After a long weekend, I left with a bit of a sore neck and back.
on friday it took all day to get clean bath towels. i had to go looking for house keeping to get my clean towels.
Room was not a good value.
nothing the hotel was dirty. it was located in a very poor area. sat by the pool with laptop to do work at 9:00 at night and was told to leave pool area because pool was closed. would not stay here again.
Free breakfast.` Location, Smell in room, No elevator, Not enough outlets, Seemed very old
The staff was very friendly and helpful. They were willing to accommodate me when I requested a new room. The initial room I was in looked like something a homeless person would rent by the week. It was not very clean or set up as nice as the room I was moved to on the other side of the hotel. The hotel looked nothing like the pictures on line!
This guest did not leave comments about this hotel.
I liked how close the room was to everything we were doing in the area. The free breakfast was also very good. The room had a musty kind of smell, maybe its the way places get down here I don't know I'm not from the area but some kind of plug-in freshener would do wonders.
Mold in bathroom, hotel room tired, and you could hear street noise
This motel was a complete waste of money. The room smelled of mold, it wasn't thoroughly cleaned, and there were ants in the bed.
Told front destroy that the CBS channel kept dropping out and was unwatchable. Had the problem the whole week. Not sure if they actually did anything.
The pool was nice but thats about it. Room was dirty. Blood spatter on the lamp shade. Covers were stained real bad. Over all wasn't very pleased.
Friendliness of staff
really great place a little to expensive
The hotel being on the beach, cleanliness, nice atmosphere, pleasant personel.
Great location, that's about all they have though Paid rate of nearly $350 for a Friday night, tried to check in at 6 room wasn't ready, had to go back and check in again at 7:30. Horrible room next to parking lot and noisy early morning housekeeping carts. Next morning housekeeping was knocking at 10 a.m. to vacate and clean the room. Buyer beware as they say. Won't be back.
The room was old but clean,the bed was very comfortable, The fan in are bathroom did not work,and i thought the chair in the room was very used and not clean.
Very large room with kitchenette was perfect beach holiday set up. Had breakfast in my room each day helped to save on costs and made sure I was on the beach by 9am each day enjoying the sunshine and the sounds of the crashing waves. Beautiful walks along the beach lead to a nature reserve area and bird life was terrific. Also a fabulous shopping and restaurant area is a short walk away making sure you can enjoy a drink or two without having to worry about driving.
The location: right at the beach, and closeby to the St Armands Circle shopping and dining area. The willingness and friendlyness of the staff to help out, offer additional services.
Hotel seems very popular for weddings and ceremonies on the fantastic beach fronting the hotel. On checking in we were fortunate they had an option available to upgrade to an ocean view room with balcony and kitchen and this room was well worth the reasonable cost of upgrade and made the stay more memorable. The pool bar is great but just wish ot could stay open later than 8pm. The pool bar is great but just wish ot could stay open later than 8pm. Not sure if this closing time is all year round but believe it is a Sarasota State requirement?
To my surprise we were upgraded to the newly renovated rooms in the south tower. We were given a two bedroom suite with kitchenet and double balcony with amazing views. Even though it rained and was overcasted most of the time we still had a fantastic stay, for the simple reason that the accommodations were so great.
The location and beach are great. The poolside tiki hut is a place I could stay all day, and the pina coladas were great. The rooms are old. Mold in the shower and baseboards are falling apart. Our group had 4 rooms at the resort and all of them were the same (and yes, all had mold on the shower curtain). When paying $200+ per night, you should get a lot more.
I liked the proximity to the beach . Our room was filthy. It looked like the only thing that was changed between guests was the bedding... And I'm not even sure about that .
the beach and the shoppes room was old and out dated tiles broken carpet ripped room was just run down.
Convenient location. Great view. They have one of the most friendly, outgoing, accommodating and polite staff I have ever come across. Very nice pool & hot tub facilities - separate areas for family and adults - a nice feature. Quality lounge chairs & towels at both the beach and pool. Only ate one breakfast at the resort but the food and service were both excellent. I would certainly return. Set your GPS the first time coming here - when approaching from the north there is a palm tree partially blocking their sign so you could easily drive past the entrance before you realize where you are. After that, it's no problem. Also, use Washington St, etc. to bypass St. Armands Circle as you will avoid slow traffic around the circle. This will bring you right to their entrance.