Well decorated. Cleaning staff was consistently disappointing. Once they took our towels and forgot to give us any new towels and once the room looked barely touched. Everyday they were bad about coming before 8 am and coming back during the four hour Windows we provided.
The rooms were very modern, friendly front desk, large variety of food at buffet. All you can eat, with band duo. The Easter buffet check was a surprise, did not get a price or menu beforehand. Check was $115.00 buffet dinner for two, +$15.00 tip for great service, and we did not order extra items. Total for Sonesta Seacrest Easter Buffett for two was $130.00!!! Wow!! Will return, but call for price of buffet first ;)
The resort is in the Shipyard Community (gated with security and includes golf courses and the Van Der Meer Tennis Center) and has direct beach access. The rooms were newly renovated and the grounds were immaculate. The staff was top-notch--very helpful and professional from the check-in clerks to the cleaning staff. We were surprised when our parking lot view room was actually a view of the roof of part of the resort. Not a huge problem, but still... Also, the beach entrance for the resort is connected to the beach club access for the larger Shipyard communnity. This was only a problem because the beach area just outside the resort tended to be quite crowded. However, everyone was nice and we had a great time.
Everything was nice.
Everything about our stay was flawless with the exception of internet access and WIFI. Both were very sporadic and not always available. We love the location, grounds are beautiful, staff was great and our room and entire resort were very clean. Love staying here!
Room was good and clean, on par with the Marriott properties (Courtyard, Fairfield, Springhill, etc) we normally stay at. We didn't make much use of the resort amenities, but the grounds were well-kept.
Hotel grounds were beautiful. Pools were nice. Staff was friendly and courteous. Rooms were clean and modern. One feature we really loved - tiny floor lights that kicked on when you stepped off the bed. Only activated at night, they allowed you just enough light to see your way to the bathroom without knocking into things. Not a problem exclusive to Sonesta, but by 10:30am all the pool chairs were "reserved", and you couldn't find a seat let alone a couple chairs together. Guests reserving multiple chairs early in the am and then leaving their "towels" on those chairs all day long preventing their use by others is a problem systemic to this industry and really needs to be addressed.
The resort's pool and beach were excellent. We had no problem getting chairs at the pool, and the beach was lovely. At high tide, the beach gets really crowded because it shrinks so much. The Sonesta is pet friendly as is the beach. In the late afternoon, there are a lot of dogs on the beach.
Perfect Spring Break! We stayed at Sonesta for three nights in early March and had a relaxing respite from the stresses of work, and for our 14 year old son, schoolwork. Beautiful lobby, with lots of seating. We brought some games and puzzles, and there was plenty of space to play. The pool areas were beautiful, and the jacuzzi was steaming hot. Our room was lovely, too. Nice fluffy bed and tidy bathroom. Great beach area. A private event was going on in a covered, outdoor dining area, and it looked so neat to be oceanside and have a party. Everyone was friendly and helpful. We would definitely stay at Sonesta again.
Very clean and well kept. We had standard king bed without ocean view. Staff very friendly and accommodating. Didn't use restaurants but exercise room was nicely equipped and modern.
Nos dieron un gran servicio desde el principio hasta el final. El conserje Gray fue muy servicial y amable. Ya que nos encontramos en la temporada, pudimos conseguir una habitación frente al océano con unas semanas de antelación. Inclusive pudimos cambiar la reserva en el último minuto, sin sanciones. Fueron mucho más que atentos y la ubicación es increíble: justo en la playa y Coligny Circle! Sin duda volveremos otra vez!
Nice location. Staff very accommodating and friendly Too many animals in the hotel. The staff told us they were just in one wing of the complex but that was not true. There were families with dogs in every wing. We will not stay in another pet friendly hotel again.
This guest did not leave comments about this hotel.
Location, privacy balcony Nopej
This guest did not leave comments about this hotel.
The location was excellent. The hotel is located directly on the beach and there are lots of things to do around the hotel. Our room was located directly beside the workout room which caused a lot of noise. That room is available 24 hrs./day so people were there late. Other than that, the hotel was perfect. I would definitely stay there again, just ask for a different room.
We liked the location and the grounds the best. Beautifully kept and very close to the ocean. Beautiful views from the room. The staff was extremely helpful and friendly as well. They took extra time to pay attention to and talk to our 1 yr old No
Location, Service No
Great stay. Great location
Staff was very friendly Room was remodeled but in a poor way. Wrapped comforter in 2 sheets instead of a duvet cover. Light switches had built up dirt and grime in them. Floors were very stained. For a 4 star hotel I would've expected a little more attention to detail.
This guest did not leave comments about this hotel.
Huge room.We had the ocean view and were lucky to be on the 5th floor.Ocean view on lower floors maybe through some trees. Main dining room was superb. Ocean just steps away.Beautiful place, clean pool, must try fish tacos n key lime coladas at poolside! Pricey; the tacky surcharges should just be included in the price up front. Some have knocked the lack of AC in the common area. The lack of AC in the enclosed hallway was a non-issue as the ocean breeze more than suffices.
The Westin is a very nice, Vegas style resort hotel. I would have liked to have seen the areas around the pool decks kept a little more ship shape. There were lots of leaves on the seating and decks. It seemed like they were on their off season staffing levels, so not all tasks were being attended to immediately. If I had paid full price to stay, I would have been disappointed.
Ocean front . Parking
Beautiful location on Hilton Head Island, with great beach and pools, whirlpool. The grounds were gorgeous and well maintained. The bed was extremely comfortable, rooms were very clean and quiet. The staff was awesome...classy place!
Tychelle at Guest Services was excellent. The room, in particular, the bath was excellent. Several excellent quality, local eating places within 1.5 miles of the hotel on Mathews Dr. @ the Bi-Lo shopping center. Plantation Cafe has excellent breakfast & Fiesta Fresh Mexican Grill is excellent low priced Mexican food. There is also Italian Restaurant and an Irish pub. All have excellent Yelp reviews. Appears staff was weary, not very customer focused. Seems they are pushed very hard to upsell the resort/beach view rooms. Very limited/nonexistent guest activities during off season and with construction underway - noisy. Not a good value for $22/day resort fee. Threadbare pool towels, hot tub not clean. No bar service at pool/activities area.
Beautiful location, modern clean rooms, very nice pool area, very friendly and professional staff., That I did not stay long enough
Extremely clean + well appointed rooms and beautiful beach. Pools were excellent and the hotel had a luxurious feel to it. Staff was friendly and helped when asked. When I checked in, they asked when I would check out. I told them I would check out at the latest time which they said was 12PM. They DEACTIVATED our room keys by 10AM. We had to wait for 15 minutes (wet from pool + beach) for someone to come to let us into our room. The women who came acted like this situation is normal. (Never happened to me at any hotel I stayed out.) You shouldn't ask for check out time if your not going to keep my keys active until I actually check out. When we got to our first room and attempted to turn on the shower, sewage came out from the tub. It was disgusting but we were immediately given another upgraded room and everything was fine.
Pool facilities are great,the lay-out of the resort good, good amount of shade around pool good waiters to come to your chair. The resort location in Port Royal was good close to good golf courses. Check in was easy and check-out a breeze! Staff were friendly and helpful! no negative items
location, atmosphere, staff, hotel condition, location messy, too many rules, poor hours of operations,
Wonderful hotel. Staff was very helpful. Room was very nice and spacious.
Quality of the staff and hotel was excellent. The setting is beautiful and close enough to restaurants, shops, and attractions to walk, but far enough away that you felt like you were on vacation. The only small question mark we had was the quality of the pool. It was perfectly adequate in size and similar to most hotel pools, but it did not match the quality of the hotel itself. The deck chairs were plastic and the larger resort (Sea Pines) had run of it, so it was very crowded with children and others. It would be nice if the Inn at Harbour Town had its own pool.
I and my family really apreciated the welcoming presence of lemonade, iced tea, and water on the hot days. I also apreciated how the staff was able to say my last name correctly. Imediate access to coffee in the evenings.
Close to golf, 2 min shuttle to the beach, and close to activities for young children. Adults and couples with older kids would be better off elsewhere Secluded, once you are at the resort, you are at the resort. Access to everyday items, a lighter, groceries, etc... pretty limited. Get anything you want for the trip before you get to the resort.
The hotel was in a beautiful setting, with the golf course surrounding it. The staff went out of their way to make our stay wonderful. They remembered our names and welcomed us each time we entered the facility. The rooms were very spacious and the bathroom was incredible. Everything was amazing. I wish there was a way for them to get the landscapers to not cut the grass, power trim the hedges and use the gas blower while guests are sitting outside on the patio trying to relax. I understand that the attention to the greenery is why the property is so beautiful, I was just hoping there was a happy medium.
Beachside Great people Small rooms...but they are just condos
On the beach, but not a great view. Elevators are not located close to all rooms, so it is a hike up to the third floor every time. Rooms are older and the bed was not comfortable. However it was priced accordingly, so if you're looking on a budget, this is a good option.
Loved the view of the ocean and being ocean front Room was clean and recently renovated
The price wasn't bad for being beach front At first walking in the room smelled terrible. I can get over that but then I noticed roaches running around the room. On top of that a hurricane came through (we booked a month earlier) and needed to evacuate. The resort refused to refund us or credit us for the two nights we had already paid for. I would not recommend this place to anyone.
Convenience to pool and beach and resort restaurants are close. The units had everything we needed and very clean. Accessing the building was a little difficult. Elevator at one end only (farthest from beach), hallways closed off and not.
location was awesome, walk to beach and pool across nice boardwalks. bike rental place on property. very close to whole foods, kroger, starbucks was very convenient. unit was advertised as having "Ocean-view" which we paid extra for. Disappointing to find out that we had to stand up at one corner of balcony and stretch our necks in order to see the ocean. Sitting on the balcony had no ocean-view just parking lot. Check out at 10 am was somewhat early as well. 11 am would have been nicer. Building smells like old books.
Cleanliness, quietness and location No dislikes
Easy to get to. Plenty of car parking space
The bed was extremely comfortable and the room was very clean. The breakfast had great variety and well stocked. The fitness center did not have much equipment, however what was there did work.
Staff was very personable. Breakfast was amazing. Easy to find. We were totally satisfied and will return. A table in the room would have been nice.
Breakfast was good, Staff very friendly & helpful. Did not get in your way to replenish the supplies. Room was clean. We were put in an ADA room and the front desk clerk told us that since they were fully booked we had NO CHOICE but to take the room. We acquiesced, and put up with the ADA room for 3 nights. Having stayed at Hamptons' every time we travel, this was the first time to have stayed in an ADA room. The bed was very soft and caved in the middle.
We had no problems during our stay, everything was as expected. Comfortable beds and clean rooms. Hot breakfast was very good with plenty of variety and the staff did a great job keeping it full. If i had one complaint it would be the pillows. Nobody in the family really liked the pillows. Just not comfortable, but the comfortable bed made up for it.
Clean, friendly staff, & excellent service. Young man named Ray did an outstanding job setting up breakfast & maintaining it. A little pricy
Great location, facilities, staff and activities. We are not DVC members and stayed at this facility as a guest. This was our first time here, and we will definitely come back. Kids raved about all the activities (bonfire, crabbing from the pier, making shark necklaces etc.) and were asking to come back before we left. Rooms were clean and well appointed. Staff was incredibly friendly and helpful. Onsite heated pool open from 8a - 10 p with waterslide was great. Beachhouse is a short drive away or you can take the shuttle. Since we were traveling with 8yr /5 yr and 8 month old, we opted to drive. It is a short and convenient drive and the beach and beach house faciilties were great. We will be back.
Hotel was nice. Rooms were clean, but not as clean as I would expect from Disney. Staff is wonderful! View from our room was great! Stayed in the studio room with husband and 2 kids and will bring an air mattress next time if it is the only room available. The sofa bed hurt!!! Not comfortable at all!!! Regular bed was ok. Pools were nice. Loved the beach house. Cocktail drinks are way too expensive!!! They charge you for the drink, the mix in the drink, the liquor in the drink and whether or not the drink is frozen or on the rocks!!! Must try the 'Cookie Monster', it was a HUGE hit with the kids. Will be back in October and we have rented a 2 bedroom for that trip so hopefully sleeping conditions will be better. Overall, great trip and while the hotel arrangements were not necessarily the best, we were there for the beach and that part of the trip was awesome!!!
We visited during March break and had a wonderful time. Great activities for my 9-year-old daughter. All 3 generations really enjoyed the activities. Great golfing, shopping and dining in Hilton Head. Lovely beach house. Will return!
Servive was amazing, beach was easy to get to, lots of ''to do'' options.Can't Wait to go back!
One of the best run, nicest locations I have ever stayed in all my years of traveling. Perfect for the family with young children, as the activities and friendliness of the staff cannot be beat. We were honestly stunned by how much nicer the accomodations look in person versus the web site. I highly recommend it.
For the third year in a row, an absolutely PERFECT family getaway. This resort has all of the special Disney touches we enjoy, without the theme park atmosphere that we do not. Our FAVORITE place!
We have just returned from the most fabulous trip to Hilton Head and the Disney resort was the primary reason for our enjoyment. We had never been to the area before and looked at a number of villas before choosing Disney. We didn't realize how much of a bonus the kids activities were. We have 7 & 9 year old boys and this is the first vacation I did not hear ''We're bored''. Crab fishing, crafts, campfires, water slide, marsh exploring, magic shows, and the all important Kids Night Out! You have to check it out. We'll be back!!
it smelled a little musty but seemed clean
Location, price, and staff were the pluses of our stay at the hotel.. All these were more than adequate..staff was super great.. The room had a little to be desired as far as cleanliness.. Floors were a vinyl and were in a desperate need of a mopping.. Other than that it was a $80 hotel room.. For the money and location I don't think you Could beat it..
Two of my players got bedbugs in thier room. They lost a lot of points for that.
THE ROOM WAS VERY CLEAN OUR BED BEING KING SIZED WAS COMFORTABLE THE ACCESS TO MOTEL WAS EASY OUR STAY WAS A VERY ENJOYABLE OCCASSION WE WOULD DEFINATELY USE RED ROOF IN THE FUTURE
I enjoyed the fact it was close to the center of the island. We were able to get around fairly easily and we could get to a beach quickly. The air conditioner was either way too cold or way too warm. It didn't want to kick off. We reserved a non smoking room and was put in a smoking room. The swimming pool was filthy. The shower was extremely weak and faulty. The water smelled terribly bad.
I love the breakfast!
We enjoyed the continental breakfast, the ease of check in and the location of the hotel. Not really. The drain in our shower was clogged with hair and therefore kept backing up when we showered.
The bed. No.
I can't understand how anyone would rate this dump more than one star. Get rid of the mold, clean the carpet, floors & windows
Happy to get a last minute reservation. The beds were comfortable considering. It wasnt horrible, however I won't be booking it again. The hotel needs updating. We had a very noisy dehumidifier in our room - In addition to the air conditioning unit made for quite a bit of white noise. A paint can was used as a doorstop to the outside elevator. The breakfast room was not kept clean. It was not restocked quickly and the garbage cans were overflowing. The sausage were literally floating in grease. My adult 20 something girls said they'd necer stay at a Dats Inn again.
Location Air Conditioner air blowing on bed.
It was a affordable alternative to some of the more expensive options on the island. Staff was nice. It was in a very central location to everywhere we went while visiting. Room was satisfactory/average however very clean. Also I was able to make last min reservations on a Fourth of July weekend! I would stay again.. Room was very average. Breakfast was a madhouse, and ran out very early.
Low cost Good Breakfast Clean Motel Old
The breakfast buffet was very good, pool nice size and clean .Room clean and comfortable. Close to most things. Have a timeshare on Hilton Head and when wee cant stay there, we would stay at the Ramada again. t
Breakfast was good. Rooms fairly clean. People friendly. Pool was clean. Pool toilet had feces in it. Door frame to room loose. Telephone missing buttons and did not work. Hairdryer did not work, and requested another hairdryer 3 times, once in writing along with broken hairdryer, never received. Light above sink flickered all night even when the light was off. Possible electrical problem. Toilet would flush. Elevator had not been inspected since March 2010.
Good location. There multiple bugs in the room, and I was there for only a few hours.
Location and cost It was a little "tired."
Breakfast was good. Dining area was comfortable The room smelled damp and moldy. Difficult to be there because of the smell. The pool was nice. Breakfast was good. The staff was very friendly and helpful. Parking was unlimited. The hotel was perfectly located in Hilton Head for a very affordable price. Would not want to stay there again because of the smell.