Demasiado cerca del aeropuerto. Se pueden oír los aviones desde la habitación. Algunos de los empleados en el vestíbulo no son amables. El buffet de desayuno era bueno, pero el servicio era pobre.
Algunos miembros del personal eran un poco estirados y no tan agradables como uno se espera en un hotel Barceló.
Todo el mundo era amable y servicial. No siempre incluyen WiFi gratuito. La última vez que me alojé costaba 10 dólares extra.
La piscina está climatizada a la temperatura perfecta. El spa y gimnasio tienen muchos servicios adicionales. Las camas estaban limpias y eran cómodas. El personal fue excelente y profesional. McDonald's está cerca si lo que quieres es una comida fácil. El transporte desde/hasta el aeropuerto era una gran ventaja. Tuve una estancia tranquila.
The rooms were spacious and the pool was huge. The location of the hotel is great! It is very central to shopping and restaurants. We will definitely return. The waiting time for us to check into our room was lengthy; but, there was a karate convention that weekend, which was held at or right next to the hotel, so they were quite busy. Our reservation was for our choice of either a king bed and sofa bed, or for two double beds. We chose two double beds but they did not have a room to accommodate us; instead we stayed in a room with a king and no sofa bed. We were upset but they did bring in a comfortable rollaway bed- so it turned out very well. For the price, I feel breakfast should have been included.
Really nice hotel! Customer service amazing!!
Grand Tikal Futura is a beautiful hotel, and though more expensive than most hotels in Guatemala, very worth it. I was treated well during my stay and offered assistance with anything I needed. The room was immaculately clean and the beds were firm, though comfortable. Thank you. We did dine in the restaurant on the second floor and were overcharged for a salad we didn't order or eat. When I brought it up with the server (in Spanish), he kept apologizing, but didn't seem to want to correct it until I persisted (we had accidentally already paid him in Quetzales). I do hope the managers allow for some human error, which all servers experience from time-to-time.
A very nice hotel but the highlight of everything was how friendly the staff is at all moments. Thanks for everything and continue with the great customer service. I think a few more signs in the parking lot directing you to the elevators of the hotel will help a bit but other than that everything was good.
I loved the room, the restaurants and the overall area. Staff was helpful and always providing more than enough information. Great, great service. I'm staying there again every time I travel to Guatemala. Getting there with traffic can be a hassle...
The food was good, the problem was I was on business trip and the kitchen isn't 24 hours. The hotel is in dire need of renovation.
Hotel was clean and quiet. Breakfast wasn't included with my reservation and it also wasn't worth the price. There's a way better and cheaper restaurant right next door.
Muy práctico. Cerca del aeropuerto. Un gran servicio de lanzadera Camas. Podría ser un poco más limpios.
Lugar muy agradable. Cerca del aeropuerto. Mi cama era terrible.
Limpieza y en general de lujo y calidad.
Hotel conveniently located near airport after a long day of flying. Great restaurants nearby too! Hotel amenities great as well as their gym facilities. Breakfaat delicious with home made juices! Staff all very friendly and helpful. The concierge was very helpufl in finding us local transportation. I honestly cannot say anything negative. Way to go InterContinenetal Real Guatemala!
After 9 days in the jungle heat and monsoon rains, arriving at the hotel was like heaven! Great staff, great showers, flush toilets. Pricey dining. Few bilingual staff in main restaurant.
Everyone was ready to help Weather, rain alot
The hotel rooms are excellent, very spacious. The hotel is very well located and the staff is very friendly.
great location, very Clean, great people, and service Gym needs a makeover. Restaurant is over price and the shuttle service should be free.
The costumer serviles is not good
They claim the beds are queen, but I'm sure they are smaller.
Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were. The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.
It was not well kept, our room was outdated
very comfortable and clean. Very nice place to stay in Guate.
The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.