Hotel was clean and quiet. Breakfast wasn't included with my reservation and it also wasn't worth the price. There's a way better and cheaper restaurant right next door.
The food was good, the problem was I was on business trip and the kitchen isn't 24 hours. The hotel is in dire need of renovation.
La piscina está climatizada a la temperatura perfecta. El spa y gimnasio tienen muchos servicios adicionales. Las camas estaban limpias y eran cómodas. El personal fue excelente y profesional. McDonald's está cerca si lo que quieres es una comida fácil. El transporte desde/hasta el aeropuerto era una gran ventaja. Tuve una estancia tranquila.
Algunos miembros del personal eran un poco estirados y no tan agradables como uno se espera en un hotel Barceló.
The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.
The costumer serviles is not good
Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were. The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.
They claim the beds are queen, but I'm sure they are smaller.
very comfortable and clean. Very nice place to stay in Guate.
It was not well kept, our room was outdated
A very nice hotel but the highlight of everything was how friendly the staff is at all moments. Thanks for everything and continue with the great customer service. I think a few more signs in the parking lot directing you to the elevators of the hotel will help a bit but other than that everything was good.
Grand Tikal Futura is a beautiful hotel, and though more expensive than most hotels in Guatemala, very worth it. I was treated well during my stay and offered assistance with anything I needed. The room was immaculately clean and the beds were firm, though comfortable. Thank you. We did dine in the restaurant on the second floor and were overcharged for a salad we didn't order or eat. When I brought it up with the server (in Spanish), he kept apologizing, but didn't seem to want to correct it until I persisted (we had accidentally already paid him in Quetzales). I do hope the managers allow for some human error, which all servers experience from time-to-time.
Really nice hotel! Customer service amazing!!
I loved the room, the restaurants and the overall area. Staff was helpful and always providing more than enough information. Great, great service. I'm staying there again every time I travel to Guatemala. Getting there with traffic can be a hassle...
The rooms were spacious and the pool was huge. The location of the hotel is great! It is very central to shopping and restaurants. We will definitely return. The waiting time for us to check into our room was lengthy; but, there was a karate convention that weekend, which was held at or right next to the hotel, so they were quite busy. Our reservation was for our choice of either a king bed and sofa bed, or for two double beds. We chose two double beds but they did not have a room to accommodate us; instead we stayed in a room with a king and no sofa bed. We were upset but they did bring in a comfortable rollaway bed- so it turned out very well. For the price, I feel breakfast should have been included.
Hotel conveniently located near airport after a long day of flying. Great restaurants nearby too! Hotel amenities great as well as their gym facilities. Breakfaat delicious with home made juices! Staff all very friendly and helpful. The concierge was very helpufl in finding us local transportation. I honestly cannot say anything negative. Way to go InterContinenetal Real Guatemala!
After 9 days in the jungle heat and monsoon rains, arriving at the hotel was like heaven! Great staff, great showers, flush toilets. Pricey dining. Few bilingual staff in main restaurant.
great location, very Clean, great people, and service Gym needs a makeover. Restaurant is over price and the shuttle service should be free.
The hotel rooms are excellent, very spacious. The hotel is very well located and the staff is very friendly.
I'm very pleased overall. The hotel service was excellent delicious food and comfortable rooms very well equipped. The hotel and restaurants were very clean and everything for a really low price.
It's a bit pricey for Guatemala but the location is convenient and the free shuttle to the airport is very handy.
one of the best in my travels to Guatemala, I been in others Hotels but this one is one of the best places I been.
The staff were tops. The prices were good and the food at the hotel was a good value. The noise at nights was not an issue and the air conditioning worked fine. The shuttle service was prompt each time we used it and free. I will stay again.
We travel to Guatemala a lot and always stay here. very near airport, free airport shuttle, very safe area, breakfast included, helpful and friendly staff, clean rooms, good food, a bit pricey for Guatemala but well worth it
The front desk staff was very friendly from arrival to departure. They offered all of the hotel services and they were eager to make us feel at home and thats exactly what we did.
WHEN I DECIDED TO GO TO GUATEMALA NEXT TIME . WITH OUT DOUBTS I'LL LIKE TO HAVE THE HONOR TO BE YOUR GUEST AGAIN . IS A REALY NICE PL ACE.
Istayed two nights before flying back to the states in March 2011, the staff was great, food vey good, clean and comfortable, free ride to the airport. I would stay again.
The Hotel is pretty good for the price. The restaurant however, is not too good.
Great for one night. Security always around. Provided drinking water for all members. Restaurant on premises. All staff was very attentive. All requests were met and provided.
Staff was able to find and english speaker when necessary. The airport shuttle service was great. Restaurant and complementary breakfast were very nice.
The included breakfast is awesome! The flooring throughout the hotel is old and in need of replacement
The rooms are spacious, the mini kitchen is convenient, the included breakfast is the best!! The carpet in the stairway is a bit old and a face lift would be nice