Our hotel was large and spacious with nice view and one of the best bathrooms I have seen in a hotel yet... Completely recommend.
Everything was class act. Staff, luggage storage, room, cleanliness. Gym
Very nice spread for breakfast and lunch. I stayed at the Grand Hyatt Istanbul for business. Upon arriving at the hotel, I learned that the hotel had incorrectly booked my reservation for two extra days at the business rate (I had booked 2 days at a lower rate, as I would be staying for leisure and did not want to pay the higher rate paid by my employer). Rather than fixing this, I was told to deal with it with my agency, even though I had a copy of the email confirming the length of my stay. For a 5-star hotel, this is an okay option--nothing special compared to others in the city. Most of their hotel staff are nice, but many (especially reservation and reception staff) are fairly complacent and could use a refresher on etiquette and courtesy.
Location, Services , Landscape, hospitality, Gym , rooms, food
REalmente lapasamos muy bien elpersonal super atento las habitaciones realmente limpias un trato preferencial.
Ubicacion, servicio, internacional No
Las instalaciones son excelentes y el trato del personal muy amable. No hablan español. Vistas sobre el Bosforo expectaculares.
Excelente servicio. Habitaciones amplias y muy cofortables. No esta situado en el centro historico pero buenas comunicaciones. Tranvia a cinco minutos con paradas en todos los sitios de interes turistico. A cinco minutos de Beyoglu y calle Isitlal, ideal para pasear com muchos restaurantes.
Every thing about this hotel was perfect; service, design, cleanness, amenities ( indoor and outdoor swimming pools,gym,steam room) the room is perfect with amazing views. Professional and very friendly stuff. Thank you!! Mrs Bagum at the reception. None
Staff friendly , concierge service giving good guidance ,room service excellent , reception very good .i would love to visit it again. Breakfast can be better
Exceptionally helpful and polite staff. We arrived during the recent demonstrations and the staff went above and beyond to ensure we arrived at the hotel safely. Food at the restaurant the best we ate in Turkey. The combination of fresh boutique hotel style and staff attitude make this a place that would excel in any city. Nothing.
dear hard for me to stay agin becaus front desk very rude and not showing any sence of respact to rthe gust why tay not having training staff and some engilsh speaking
It has great location for the purpose of our visit. Friendly and helpful staff especially at the bar and the housekeeping. Decoration, especially the lobby.
Everything was perfect. I do not have any complaints.
Staff was great and helpful,location was super and a wonderful see view
The very professional manner of the staff - efficient and cheerful. Also, the dining area and bar were in a simply magnificent site, on a terrace with panoramic views of the Bosporus and the old city views a No - it was superb
Breakfast is super and the view marvellous Room is quite small but clean and sufficient
no free internet service
This is a regular 3 star hotel! the 4-th star... is not there renew it!
The cosy athmosphere of the hotel and the welcome of the staff.
Hotel was in a nice area, with plenty of good restaurants close by and was definitely the cleaner and more trendy part of town. Hotel staff were polite and service was attentive.
I like the staff and the design of the rooms I have booked king deluxe room but was upgraded to suite when I arrive because I ask for twin beds which is not available in rooms the lobby was small and have the breakfast buffet too
Please write at least 15 words
Execelent,just only breakfast very poor Very poor breakfast.
The service as well as the location which was near the high end boutiques. The small bathroom and the fact that there were no other facilities like sauna or a large gym inside the hotel
- nice room- free internet access- nice location lack of bathroom amenities (shampoo, shower gel, toilet paper) - no towels hanger in the bathroom - no hot water in the bathroom the night we arrived, limited choice at breakfast and poor variety- nice DVD player in room but no DVDs available at the reception desk- Air con a bit noisy- couldn't get any snack at 9 pm, kitchen was already closed- no room service available at night- poor recommendation from staff for sight seeing, restaurants... etc. - poor responsiveness of staff when asked for advice
Prime location - worm welcome- free wifi- friendly stuff - helpful people Thay need to take care of some breakfast food and wash
Istanbul . El desayuno muy caro .
Su ubicación en un barrio muy bonito, lleno de cafés, la habitación muy amplia, camas cómodas,personal atento. El precio del desayuno, horrorosamente alto.
La habitación El ruido del patio interior
El hotel es un bonito boutique hotel pero el servicio es pesimo y nuestra estadia fue la peor que he tenido en mi vida, me arruino le viaje a Istanbul. El bar es un area agradable.
la habitacion, el trato del personal
las instalaciones y el diseño del hotel. servicio muy frio, y mucho ruido en las habitaciones procedente de unas obras en un edificio de enfrente y que empezaban por la noche, no pude dormir, creanme algo surrealista.
Que solo fueron 4 diss El aire acondicionado no funciono un día, otro no tuve agua caliente para ducharme y la carta de bebidas era nula, solo había una Ginebra.
Yo reservé la suite presidencial y está genial, buen balance entre diseño, confort y lujo. está un poco fuera de la zona turística.....aunque 10 km parecen pocos en realidad con el trafico se tarda unos 30, 40 minutos con el taxi, esto junto con la forma de conducir de los turcos.....se hace realmente muy desagradable.
friendly and helpful staff . Close to Taksim by walking distance . There was a Shawerma place right 100 steps up street which had a very tasty and cheap food. Hotel didn't give a five star impression , and it was located in a very low class area. Hotel was surrounded by a lot of mechanic shops which didn't look much good.
The rooms were clean and spacious, the front desk was accommodating and helpful. Concierge understood exactly what we wanted/needed and recommended accordingly. The area is run down and awful! It's halfway up a hill, there is nothing within comfortable walking distance. It is in the middle between Taksim and Nisantasi, which are both great, but that middle area in itself is terrible. It's neither a business, residential, shopping or tourist area.. Oh and getting a Taxi to agree to take us to Harbiye every time we were out and wanted to head back was a nightmare. They hate going there because of the traffic. We visited the spa, our massage was wall to wall with the gym, actually you had to walk in and out of the therapy room THROUGH the gym. 1. it was noisy, 2, it was COLD! especially after being wet from the Turkish bath, 3, the music in the therapy room had to be really really loud to cover up the gym music.
Nice Hotel - great rooms Taxi drivers do not know the place - difficult to explain how to get there as Taxi drivers do not speak English
The reception and the restaurant is well done in design and service and amenities. The spa room is amazing, and the staff are the best trained as I have witness I was shock when I was charged the bill at the time of booking, I thought the practise is to charge when I check out. This is very unacceptable.
the rooms are modern,spacious and comfy
The staff. Always with a smile on their faces eager to assist in anything from a glass of water to a full day planing
comfortable - good service
the staf, you have to bage them to get what is your wright
the rooms were gr8. the staff was the best ever. loved,loved and loved the hotel. close to everything.
Location and staff The breakfast Large comfortable rooms Front desk manager Crowded part of city with taxis hard to come by during rush hour
good locatiom very clean but room was small
The room is large and in excellent condition, equivalent to 5-star international business hotel. Hotel staff at reception was not very helpful and adequately eloquent in English to answer our queries. There was not even an attempt to help us hail a taxi when we were checking out. Also, hotel is definitely not 200metres from the Metro as stated in website. The walk is about 10min.
Very nice place indeed, much bigger and better than a standard hotel room, at quite a competitive rate.. Very helpful and competent staff too.. The only slight disappointment is that they charge an extra (6%) for credit card payment, and this is not specified by Booking Com at the time of the booking
Staff were helpful and cheerful. Made it great.
I liked my stay. The hotel is located about 15-20 mins walk from Taksim square. Area around hotel is very nice with upscale shops and nice resturants. Hotel is clean and new. Staff is very nice but speaks very little english. Staff spoke very little english. No public transportation close by.