El personal de recepción El primer día no asignaron la suite comprada, según era problema de booking que ofrecia lo que ellos no podian otorgar; al día siguiente nos asignaron la suite.
Ubicación. Personal. Arquitectura. Corte de agua corriente. El ruido de la calle de moda individual - cristal.
Very friendly staff. Great rooms. Valet service didnt perform well. Called for car..no answer. Then front desk clerk gave them our room # instead of ticket # and they didnt have car ready.
Great location with easy walk and free buses around lower downtown. Hotel was lively and seemed a focal point for the area. Large sidewalk fountain outside for little kids (I didn't have mine with me). Staff seemed a little stiff and geared toward yuppies, but this place is a yuppie's dream. They were very helpful, but enjoyed reminding me that they helped me with an early checkin, like they anticipated me fighting over the bill... just odd.
The hotel is inside Union Station and the entire facility was recently renovated, so everything is brand new and very well done. There are excellent dining options within Union Station and within walking distance. The room wasn't large, but arranged in a way that made it feel cozy, not cramped. The historic preservation and modern updates were very well done.
Enjoyed the location. Never had been to Denver. Being at this grand hotel made the trip worth my time there. Lots of activities and walking distance to everything. Really felt like being in a microcosm of New York less the hustle-bustle. Restaurants at the Union Station were superb. Security was at every corner. I wasn't sure that was because of the crime or just to deter it. But as a woman at night alone, I felt extremely safe walking around exploring. Being a smoker, there really wasn't well established designated smoking areas so I got harassed a few times. But they were friendly and pointed me to a direction to smoke. Needless to say, I didn't smoke much. That was good.
BEAUTIFUL, QUIET ROOMS. NICE SELECTION OF PLACES TO EAT AND DRINK. COOL IPAD WITH ALARM CLOCK AND FREE INTERNET AND ROOM SERVICE,ETC. THE ACTUAL LOBBY/CHECK IN DESK WAS OUT OF THE WAY AND VERY SMALL. MAKES IT A BIT DIFFICULT TO "MEET IN THE LOBBY" WHEN JOINING FRIENDS. VALET OR EXPENSIVE GARAGE PARKING ARE THE ONLY REAL OPTIONS AS THE METERS ARE ONLY 30 MIN OR 120 MIN AND GO UNTIL MIDNIGHT AND START AT 6AM.
Hotel is pretty much brand new as of the time of this review. Very modern and hip. The bed was comfortable, room was very clean, staff was friendly. Check out is at noon which is always appreciated. They charge $42 PER DAY for parking. We ended up parking a few blocks away at a parking garage which was only $10 because it was the weekend, but that would be over $30 if it were a week day. Also, they make it so you can't quite close the curtains all the way, which is always annoying.
They have rules/surcharges for EVERYthing. Want to ck in a little early? Surcharge. Even if your room is empty and ready they make you wait until 4pm, unless you want to pay $25/35/45 extra. Have a friend ckg into your room later? Better be there to meet them bc the hotel has a policy that you can't list their name as well on the room for a key. 11am is ckout. They cut the power to your TV at 11:00am sharp. Need to stay 5 min past then? You guessed it: surcharge. The least helpful hotel I've stayed in at this (high) price point. I paid a LOT to stay here but was very underwhelmed, and I travel extensively. Also, please note the shower is encased in all glass. In the middle of your hotel room. No walls. So your buddy gets to watch you shower in the outfit you were born in. Pure nakedness. Yep.
location to train and Red Rocks shuttle TOO LOUD--doors slamming all night because there is no carpet or rugs anywhere to absorb sound. Sounded like prison doors slamming until 3 am. Also--the AC fan is so loud you couldn't sleep or listen to TV. No hooks in bathroom for clothing. Stained furniture. Unless location to Union station is paramount, would not recommend or return.