As I entered the office, there was a woman who helped me check in, and she was both professional and kind--a mixture that I find valuable in the hospitality business. The layout of the place is a little strange, but it offers good security and has good policies designed to keep down problems with the neighbors. My stay was very quiet and I slept undisturbed. The room smelled nice, and the office chair provided was very comfortable. In spite of appearing to be run down, the place was clean and I encountered no problems during my stay. The quiet of the place is definitely a major plus. Getting to hotel parking from the highway proved to be a challenge during rush hour. People acted as if slowing down to get into the parking lot was a major inconvenience. I also almost missed the parking lot because it wasn't clearly marked. I expected to enter a bit farther away than I did. Some additional signage would be highly beneficial. The carpet was worn and stained, and the mattress had an internal texture that was strange. Though I slept undisturbed, the mattress made it a little difficult to go to sleep. The wallpaper on the corners was worn and there were water stains on the ceiling (the kind you just can't clean, you just have to replace the plaster). The internet was underprovisioned, meaning that there were a lot of people on the same networks. I had difficulty getting online because there were too many people on. And so after multiple attempts, I just stopped trying. The receipt was given to me for the night, and the same receipt the morning after. This is a waste of paper, really, so I wouldn't consider this very "green" friendly. I would like a single receipt, with the option for one at check-in or check-out... not both! For all of these minor problems combined, the loss of one star of rating for me.
The staff was nice and gave us a full refund after we saw the condition of the hotel. This place was very old and run down. It smelled awful. The hallways had dirty walls that were missing baseboards. And flickering lights. We did not feel comfortable staying here.