Stepping into this place was like stepping into a desperate Kafkaesque novel - brightly lit lobby devoid of atmosphere, half interested man on reception, another guest in tracksuit bottoms sitting there picking his toes, a room which hadn't been decorated or cleaned since circa 1986, and no bar/dining facilities. It was grim. And to make the miserable experience truly dire, the internet date I'd arranged to meet turned out to be a right rough old boot. Lesson here - never go by appearances.
Central location, friendly staff who were willing to help
Good hearty breakfast More information in advance about access to leisure facilities as I didn't see this on your website.
The food Being placed on the third floor when I requested to be put on 1st or 2nd
Cleanliness and friendly staff and central location
friendliness of staff. very helpful No facilities for evening meal or a cooked breakfast. room did seem a bit dark, one bulb out.
i was in a room which must have been over the kitchens as fro 6am in the morning a door was being costantly opened and banged shut like a swinging door type arrangement. The same noise was there each evening when meals were being served. So not a hotel I would stay at again. Also windows were high up - they were filthy and obverlooked a flat roof and fire walk way.
Very helpful, friendly staff and good, secure parking. (basement of building, roller shutter door controlled by Reception) Breakfast/menu was simple, but well prepared. A cooked breakfast would be a great addition.
Location No Food Options
Its location was the main reason we chose to stay there! We could walk to our meeting. The clock on the Market chiming every 15 minutes, day and night!
Excellent hotel, staff very friend and helpful. Spa facilities marvellous. The afternoon tean brillant.Cocktails superb, bar staff willing to mix what ever you required.
This hotel was completed in Oct 2009 and you can tell - everything is brand new. Bedroom was wonderful - large and with wonderful lighting system. Hotel is set in acres of grounds. It made for an hour walk after breakfast. Never stayed in a hotel this luxurious before! Spa is wonderful. Large pool with exquisite changing rooms.
All of the staff were great very pleasant and always willing to help you and make sure your stay at the hotel was perfect, they make you feel a million dollars! The spa facilities were fabulous! A large pool area also with a spearate hydrotherapy pool and about 6 treatment rooms ranging from an igloo, tropicarium, saunas steam room and heat room, ideal to relax and unwind.
Although it was only a brief overnight stay and we arrived particulary late. The staff were extremely accomodating and welcoming no
exellent..the best hotel i have ever stayed in..will definately be going back.
loved everything about it... wonderful luxurious hotel with professional friendly staff. Loved it!
Los paisajes, las habitaciones, el ambiente, todo en general. Espero volver a visitarlo. Ha sido una experiencia extraordinaria. Que no está incluido en el Tom Tom y lo hemos tenido que buscar previamente en google.
La relacion calidad/precio y el entorno natural en el que se encuentra
Bed very uncomfortable
We stayed as part of a wedding party. The food was good, the staff were pleasant and the rooms were very clean and nicely decorated.
Despite its description. This hotel has a large free car park. Room had recently been modernised. BAr meal excellent value for money. Bathroom was a bit small but perfectly adequate.
This is the 2nd time at this hotel and it will not be the last. nothing
Not very much. Some staff friendly, others not. Plenty !! Offered wrong room initially. Correct room dirty, beds unmade,china unwashed, toilet non flushing, broken wardrobe door, no hairdryer,broken window stay. Countryside views were of untidy back yard where kitchen extractor unit was below our window.....hence noisy and smelly. Poorly equiped small room with no extractor fan in bathroom or shaver point or mirror light. Grouting in floor tiles breaking up. More but that's enough !!
Plenty of space in room, good grounds for children and lovely setting. Excellent breakfast. Couldn't make the shower work. Maybe need insructions for foreigners.
Friendly staff and an interesting setting. Room in the west wing I stayed in was looking abit tired.
Staff were superb, room was nice and spacious and comfy bed. We did find some sweets and rubbish behind the dressing table and the shower room was looking a little shabby, however generally it was all very good. Room could have been cleaner.
Beautiful setting. Spacious rooms and bathroom. Authentic castle atmosphere and decorations. Good food, available all day and evening. It was the perfect setting for our family. The beds were very hard, I ended up sleeping on the sofa. I've had back surgery and a hip replacement and could not bear to lie on this hard mattress, felt like concrete. The staff said they would bring up another duvet for me to lie on but it never appeared, so I had 3 sleep-deprived nights.
It was a lovely quiet and relaxing environment - which was much appreciated after a hard days work.
Friendliness of staff. Location. Quality of meals. History of building. Due to booking online, it was not possible to ensure my guests were allocated a room equal (or better) than that allocated to my wife and myself.
Clean and excellent value for money
Comfortable bed, very very quiet location. New, spotless, well appointed bathroom. Excellent value for money. Exterior and reception area unattractive and a bit off-putting.
A nice large en-suite room, with much more space than in Premier Inn or Travelodge. Breakfast included, & bar open late. Outward appearance & area ofputting.
I needed to stay in the area due to the bad weather and the hotel offered a good, safe and convenient place to stay. I was very comfortable and warm and as a woman alone I felt welcomed and comfortable. The food was very good and they catered for my gluten free diet without fuss. I would stay there again and recommend it to my friends. I found no bad points as this hotel catered well for casual and business clients.
Friendly staff and good atmosphere,good food
nice hotel in a very isolated position ( on the airport trading estate) excellent value and really nice people
Hotel was good value for money - en-suite facilities included in rooms. Wireless internet was free.Relaxed atmosphere with proprietors mixing with guests. Wireless internet not available in room.Noise from aircraft early morning.
It was very friendly, clean and inexpensive.
cleanliness of bathroom could be better,mattress could be better quality.
nothing rundown,poor &worn out decoration, old fashioned, very poor and expensive food,
great location if flying.
Restaurant food was excellent. Staff very helpfull Happy Hour in the bar 5-7pm
Bar meals and breakfast. Spacious rooms The hotel could do with refurbishment; its looking a little worn at the edges.
No air con in rooms. Terribly hot. A fan was provided, but was not good enough. I cant begin to think how hot it would have been in high summer. On that point, I certainly would not recomend this hotel during the summer months
Serious mould in the bathroom. Very dated. Not enough staff. Peeling Wallpaper. In need of TLC.
We particularly liked the friendliness and thoughtfullness of the staff and the room was spacious, clean and comfortable.
Staff were welcoming and professional and as always the location is great for the A1 and for Stockton/Darlington and NE.
Spacious, well equiped apartment. Good security and clean. At first sight I thought it would be noisy but the windows kept out all noise and the road outside was very quiet at night.
It was like home from home, extremely comfortable with all mod cons/amenities.
Everything - the owner, Graham, could not have been more helpful to our family. It was a proper "home from home" during a difficult time for us. Especially liked the welcome pack (including wine!)
The decor of the appartment was really lovely, it was clean and really well equiped, with some really nice touches such as DVD'S,books and a bottle of wine in the fridge! The bed was really comfy and it was great to feel that we could come and go as we pleased. Nothing
These were excellent serviced apartments, welcome pack when we arrived was an excellent touch!
Attentive service, good response to contact including assistance in gaining entry late at night. Shame about the misleading Amex access online that turned out not actually possible for payment - I might not have booked had I known since I rely on getting ba airmiles! Not really any, save perhaps location
Just lovely, much better than staying in a hotel, beautifully decorated and had lots of lovely touches including the dvds, well equipped kitchen and big hairdryer! None
A lovely apartment with everything I needed for my stay was provided including Tea-towels, Loved the small touches like chillled wine in the fridge and they even had ice cubes made ready in the freezer, A great welcome pack and easy to find and a warm welcome when we arrived.
Self catering apartment all round excellent. None
Staff were helpful Tatty. Bedroom poor- plugs hanging off walls, no hairdryer in room- unusual for 3 star. Not the place of a lone woman traveller. Reception staff scruffily dressed.
Quiet location, restaurant good value for money friendly staff with quick service No shaver socket in room, no towel rail and no mirror over dressing table. araoom layout could be better.
We found the hotel very relaxing and the resteraunt was lovely a very pleasant stay
Staff friendly and helpful A little tired in public areas. Could do with smartening up.Gents Toilets weird?
large rooms and a good breakfast not a fan of nouveau cuisine
The small sauna/steam room were a nice touch although the steam room was out of service at the time of my visit. Breakfast was good. Staff were very nice and friendly. My room was right above the fitness suite and i could hear the TV in the gym at night and early in the morning and my room was also next to the corridor fire door which was banged every time it was opened.
Breakfast was very good and the time of is service fitted in well with our plans. The bed clothes where old fashioned and the top cover was not of the standard I would expect in a hotel.
Nothing We arived back at the hotel at 11.15pm only to be locked out for the night.
Friendliness and flexibility of staff
Nice friendly staff, room was big No sky television, the downstairs looked a bit tired and cheap