The location was very convenient. When we checked in, no assisted us with our luggage. One of the days when we returned to our room the door was open and no one was in the room, Housekeeping had cleaned and refreshed and had not shut and locked the door behind them.
Pretty appearance,close to restaurants. Parking convenient. Really dirty carpets in our room- our socks were black in short order. You have to pay for the continental breakfast, and worse yet, you have to pay for a cup of coffee at the breakfast bar. Very poor business type office with old equipment and operating systems. There was even a charge for using the business center that I avoided because I could not get my work done. Extremely poor wifi signal everywhere. I had to use my phone hotspot the whole time. Staff shrugged this off as an "xfinity problem", offering no other solution.
Location Because we didn't book direct and paid less they put us in a room close to the highway, with all that noise which was made worse be a use the ac unit did not get cold. As a result we had to sleep with the sliding door open. The beds are not queen but full size. There are little ants everwhere. The carpet is buckled and a tripping hazard. We were there 4 nights but they only cleaned twice. Once without even vacuuming. When I complained they told me below market fairs don't get the nicer rooms and I should book directly next time!
location and comfort no problems
The beds were great, the staff was wonderful and everything was aesthetically pleasing. It was in a perfect location for what we were needing. I slept well, and I would stay again. I would just bring my own pillow. The pillows were flat and the AC was insufficient size to properly cool the whole room. I would say it was about 77 degrees, cool enough without blankets but not ideal. Housekeeping has room for improvement, as the corners under the vanity had a collection of dirt and dust that didn't just happen overnight. The carpeting needs replaced, it feels almost 'sticky'.
Everything was very Clean, the staff is really nice and the hotel in general is really confortable and pretty. the breakfast was a little poor maybe if they add scrambled eggs and some pancakes will be better and the restaurant although the food is really good they don't have much variety.
The pool floor was filled with algae. This was a nice hotel 25 years ago. Also, breakfast wasn't included.
Friendly staff and location close to very good restaurants at the Promende Mattresses. There was a somewhat musty smell in the hallways on the 3rd floor
This hotel was excellent for the price we paid. The room was very roomy and clean. The hotel is small but has a nice pool and deck/bar area in front of a lake. Plenty of nice restaurants close by, driving distance from the beach. Recommend it for the value and quality
Price. It was under construction.
Great staff. Really nice breakfast. Newly refurbished and very clean.
everything except the elevator This hotel really needs a second elevator.
Fair location, friendly staff, decent mattresses, nice bathroom apart from the old shower head. Got woken up at 9AM on the day of my departure by housekeeping...then interrupted while showering at 10:30. Checkout is at noon. There is NO REASON to disturb anyone who has not yet checked out before then, let alone twice.
Location Rooms need a refresh, wear and tear of everyday use has the facility needing improvement compared to other Hampton Inns.
The hotel was an excellent short stay location convenient for visitors touring the Everglades and on route between southern Florida coastal resorts and Key West. If you were lucky you would see the hotels own resident Aligator in the adjacent lake!
Quaint and clean, with nice restaurant/bar attached. Road was close by, but did not disturb sleep.
Staff was not on duty. We had a problem with the toilet and had to deal with it ourselves because there was no staff around.
The room was very clean and well furnished. It was decorated beautifully. The quilts and extra pillows on the beds gave the feeling of home. It is in a great location close to stores and attractions. The staff were all very friendly and helpful. The restaurant adjoined to the hotel is decorated nicely and the staff were very friendly. The food did not meet our expectations. I wouldn't recommend it for the food but it is nice for enjoying your favorite beverage .
This guest did not leave comments about this hotel.
Great family owned motel with restaurant. Met by owner on arrival. He was very nice & helpful, giving us suggestions for the evening. Had an excellent dinner at the restaurant. Pleasantly surprised at the entire experience. Great value for the money. Road in front a little noisy but with fan on didn't really affect our sleep.
The hotel staff were very friendly and helpful. My room was clean and comfortable. The food from the restaurant was excellent. I will be going back next time I go to Bonita Springs.
This guest did not leave comments about this hotel.
Staff, room, clean Road noise, parking not always available near room
Friendly courteous staff, cleanest room ever, great restaurant, comfortable beds, good coffee in am. Free WIFI very good. Parking was right outside room. Will definitely book there again. It is easy to get to 75, 41, beaches, shopping. Nope
Friendly staff, clean rooms, affordable rate, great restaurant.
This motel was very clean. Definitely worth the price. Staff was very friendly and helpful. If you need a place to stay for a couple of nights ..this would be it! Close to very busy street and could be a bit noisy.
Este es un hotel sencillo, de gestión familiar. Los jardines y la piscina eran hermosos. Las habitaciones son básicas y a la vieja usanza, pero limpias. Los gerentes eran serviciales e informativos. En una calle muy transitada, es fácil llegar a/desde el aeropuerto, pero no tiene buenas vistas
The owners and staff were very nice and friendly. The room was clean, updated and very comfortable. The location was very central to the entire area for sight seeing and fishing. The resort rented pontoon boats at reasonable prices. There was no patio for the room we rented. (All others have a patio area). There was no outside, grassy area with chairs/tables to sit and watch the waterway. There was a bench on the dock for fishing, but no shade from the sun.
Close to great fishing spots, a clean quite place.
Great location and rooms are very comfortable and clean. Beach is right across the street and you can fish in the pier in the back of the resort. Staff not to bad, but need a little more customer service.