The staff was stellar.front desk went above and beyond to make sure we were happy. Complementary coffee was good. Location was excellent. Pavilions across the street. Dresser is old and dirty. Neither heater or A/C worked. The weather was comfortable, so not a big deal. Bed very uncomfortable. Chair 50's style uncomfortable. Needs real Reno job....not usual caliber of a 4 star.
Staff was great Room was very noisy. Could clearly hear people in the room directly above. Room was dated; needs an upgrade. Very little pressure in the shower.
Location and Room was great
nothing patking, cleanliness, they charged me about 240$ for parking and resort fee whole this is npt resort and it likes a motle 2 stars, also they gave me room cross alley while i have a child .. WOREST motel i have hade rented it all my life
location and boutique We were not aware of the daily deposit of $117 per day. Told when we checked in... not cool!
This guest did not leave comments about this hotel.
Location No coffee maker or microwave
Location Everything in it.this hotel look like garage and has rate 4*,I can't believe.this hotel without rate according to someone from the staff told me,I think you tricked me about the rate.I have never ever seen as bad as this hotel.
The staff was amazing. The valet, front desk attendants, bell boy and room service were all so friendly and helpful. They even made sure our Uber was the right car/driver so we were safe. I cannot say enough about this hotel or the people that work there. Not a single thing. Between the awesome room and amazing staff I will definitely be staying here again.
Staff was first class, offered sparkling wine at check in, were very helpful overall and called me after I left my iPad in the room. Nice area to have drinks and food around the pool. Part of the hotel is across the street which is awkward, looked like converted apartments that felt a bit dingy. Shower didn't work properly and window didn't close all of the way. No coffee machine in room.
location tiny tiny room, not that clean. entrance to each room is outdoor access. No security, didn't feel safe. expensive impossible parking
Seems trendy. Good location. Sketchy alley way for parking and to get to the room Floors were not clean. Charged an additional $54 on top of the prepaid 'fully paid' stay with some sketchy resort fee even if you do not use the pool or wifi. 38$ for overnight parking! Unbelievable. Bathroom was tiny with crusted shower head.