The hotel is excellent. Food is great, Entertainment is outstanding, and rooms are comfortable It is far away from Antalia airport
The entertainment team was excellent. With out them the holiday would have been boaring because it was out of season. Thank you to kadriye,farie and maytap The people from the comference made us feel intimid'ated especally having to eat in the same restarant they was rude pushing, shoving and arrogant. We could not get a drink in the lotus bar because of them. It seemed like they was more important than the holiday makers.
There are very delicious and a variety of restaurants. The rooms are comfortable and hotel has amazing atmosphere. Turkish bath is perfect especially after an exhaustive swimming day. During the nights they have very entertaining open disco (alara). animation team was very poor and unorganized. i was there in october and animation team told me it is different from june to september. so if you wanna join the activities of hotel, it is better to go in july or august. in october, more than half of the animation team were already left. i reserved 2 bedroom-villa but they gave me 2 bedroom family house(aile gol evi) instead of villa. but for the price that i paid, i didn't complain about it.
Huge area, tremendous number of facilities on the territory for visitors of any age, beautiful pierce with sunbeds Food and variety of drinks was a lot, but the quality was so-so. Too many girls - "professional tourists" in the hotel on May holidays
The drinks and the open buffet for al day and night long the room was mislocated and the hotel facilities were so far and you have to do a lot of walking and it was like you are in a maze. Concierge was the worst I’ve ever met he should be in plumbing business not in the hotel business he was sooooo rude and the lady in check out desk at the other building orang one did not say good bye she said ok you can go now it’s like we were in a police check point, other than that everything was cool
Es un hotel de lujo. No tenemos ningún pero, nos trataron estupendamente, la habitación era genial y el desayuno buenísimo. Además tiene un spa con baño turco , sauna y piscina para el uso de los clientes.
La cama. La variedad del desayuno. La piscina interior del hotel y el baño de la habitación. Pésimo servicio de limpieza de la habitación. Mal aislamiento acústico. Muy mala organización del personal ante pequeños problemas. El personal apenas habla inglés cuando debería dominar algún otro idioma más.
La habitación El servicio en el restaurante es bastante malo. El personal del hotel no hace nada por garantizar un adecuado comportamiento de los clientes que, en muchas ocasiones, deja mucho que desear.
La cordialidad, disponibilidad de todo el personal, limpieza. Nivel de comidas, entretenimiendos, deportes.El team de animacion excepcional.
En general las instalaciones zona de piscinas y playas. Es muy recomendable y desde el hotel pueden organizar excursiones que merece la pena no perderse, como paseos en barcos de madera o rafting. Quizás la lentitud en la atención del personal de hotel, pero en general es bastante agradable. Fuera del hotel nos encontramos con otro mundo distinto y vivimos la realidad de una zona mucho menos desarrollada, cuidado con la sanidad.
El diseño del hotel. La relación calidad/precio, sobre todo en la comida, no es buena. El hotel es desproporcionadamente caro para la calidad que ofrece, que es muy regular. Por las noches es bastante ruidoso, ponen música a todo volumen en el hall. El hotel está lejos de la ciudad.
fácil accesibilidad a la playa y a lugares para pasear por la noche. Y sobretodo la rápidez en recepción a la hora de pedir un taxi o recomendaciones de lugares. el servicio de habitaciones no era del todo bueno en relación con el hotel, creo que un hotel de estas características debería ser mejor.
No le falta detalle alguno para que la estancia sea placentera. Por su contrsucción, hay momentos en los que el nivel acústico es excesivo.
El Hotel en conjunto es espectacular y sus buffets de los que no se ven,ademas tiene una playa de piedras pequenas espectacular,con un agua cristalina que quita el hipo.En general es distinto y la ciudad merece la pena. Solo tiene un defecto y es que tiene un gran ventanal en las habitaciones pero con cortinas por las que pasa la luz con toda intensidad,con lo que a las 6:30 que amanecia ya te despertabas.A veces la musica de ambiente que ponen llega a molestar,pero en otros momentos se agradece.
Bellisimo hotel de diseño, con amplias y confortables habitaciones, totalmente insonorizadas, muy buena vista y buenisimo deck de la playa. Un hotel para quien ama las lineas despojadas de decoracion cargada y pesada. Desayuno excelente. Personal, salvo en la recepcion, habla muy pobre ingles.
The location is on the beach but not direct on it. Luxurious, and clean The staff are not speaking different languages (English is a global language). Staff at check in are lazy and consume a lot of time to do that.
Location is near beach but away from any near restaurants or activities nearby where you need to take a taxi which is costly in Turkey.The lobby is beautiful, large and nice. Rooms were adequate but not large enough. Aircondition in rooms was not working adequately. Breakfast was served up to 10 AM onlly and exactly removed without caring for holiday makers who like to take late breakfast. being a 5* hotel, the breakfast juice is rather drink but not fresh juices, fresh juice is sold during the breakfasyt at cost of 8 TL. Receptions staff are few and there are always queuing of passengers. Expensive
Rooms are nice and well maintained. The swimming pool is spacious. The hotel is especially suitable for business travel Prices of food and drinks are very high. The music on the terras and the outdoor restaurant was too loud.
Good location right on the sea... good price to quality when you take it on a special offer Internet very slow... no animation entrateinement.... i had to wait 1 hour to check in ... at 12.30 !!
nothing I did not like the construction of the hotel it was a concrete tower, which was cold and bleak.
clean rooms,,nice terrace with beautiful sea view. Poor value for money
This is a hotel for family holiday , clean , plenty of foods , pools and beach . A money value hotel . The big and very big problem about this hotel , is its PART TIME Air Conditioning , that kills you . Many guests claimed , but they save from energy in 38 degrss hot and 90% humid . I am not sure to recommend this hotel at hot summer months .
We enjoyed many aspects of Kervansaray Kundu, including the pools, the Turkish Bath, the beach, etc etc. We were not very impressed with the quality of the meat-y foods there. Any other food was amazing. But any food made with meat, was so so. Also, their night entertainment was not very interesting.
Nada No había aire acondicionado en el hotel, la respuesta del recepcionista que me atendió de mala manera y con la frente llena de sudor, era que estábamos en invierno (14 de Octubre!!!), en todo caso estábamos en otoño. La comida es bastante mala en general y algunas cosas incomibles. Retiraban el bufet antes de la hora que figuraba en el horario de comidas (Hasta media hora antes!!!). Poca luz en todas las estancias del hotel. No puedo decir que todo el personal tenía mal trato, había algunos que eran amables.
The view was great, location good Strange colors and interior decoration, noisy party outside on hotel beach
It was a perfect hotel with perfect price , the food was delicious and the hotel facilities were perfect as well. I would choose this hotel for 100% sure if I were in antalya again the air conditioning was a bit dissatisfaction
Nice setup. Simple design. Excellent breakfast choices. the rooms in the main tower are a little outdated but still comfortable with all amenities.
Decor unusual but nice
Free parking, free wi-fi, food Decoration, architecture, very expensive massage, not cosy, i wouldn'tbwant to stay here for more than a night
the aircondition should not be controlled by computer or personal because in the night the ac was always off. when somebody want to come inside the room then he should knock the door and wait for answer, and not knock the door and go direct inside. in 5 star hotels normaly the fresh orange juice at breakfast is included and should not be counted seperatly.
perfect staff.perfect hotel.
The food was incredible (the breakfast...yum!). The pool, the beach, the rooms...I felt fully relaxed and pampered. The staff was incredible as well, always ready to answer any questions and help in all ways. If you need to relax and not do much else, this is the place to go. The location: it was far from Antalya (a 10 YTL taxi ride from town). The acoustics in the dinning area were terrible. Although I loved the beach, people should be aware that it is a rocky deep beach (perfect for me, but not for weak swimmers and definitely not for kids!).
hard to find, no one spekas english, amazing for 5* hotel, and second 5* with same problem during our stay in turkey, guests were mostly foreigners
The seaview, the position. Poor room forniture, bad internet service, very expensive SPA
The sea was good. And design is good to see but not good to health. Smell and micro particles from cement ceiling and small bugs from rush mat on the wall caused itching sensation and prohibited my sleep. Reception staff's attitude was rude and their response was late. The guide about hotel use was not prepared in the room.
near to airport, well-appointed and big rooms (in elegance building), friendly staff, family hotel, food (but almoust no meat) weddings (territory was unavailiable), bad cleaning, small beach
Excellent location; no intrusive sellers on the beach; fantastic spa facilities. I absolutely loved the in-house jewellery store and bought a lot of authentic & classic pieces. I would definitely come back again Spa, massage and beauty services do not represent value for money, although the quality was good. The hotel is popular with Russian guests, some of whom are unsophisticated and at times plain rude. This attitude rubs off on the staff. However, once they get used to a friendly smiling face, they start serving as if they enjoy it. Also, on hearing of any problems (keycard doesn't work, where can I get an ice cream etc.) the standard response is "Reception", whic I found unhelpful and immature
not bad for a short vacation
One of the best things was the territory of the hotel - very beautiful with great number of places to relax. Also I liked the unusual atmosphere of former casino, which took place here a long ago. I liked everything!
The only thing I liked more or less in this hotel was the food. The same like in other hotels with all inclusive. We have been in the hotel for 2 days only, and to be honest I would never pay 220 USD per night if I knew where I am going to stay. The rooms are tiny, too many mirrors. The service is awful, pools are small, and seaside is not sandy (pebble only). Moreover, The price was a bit higher (for 20 USD per day) than it was shown on web site. And one more thing I have noticed, that they do not provide their guests with water in bottles on the territory of the hotel which was neccessary for My child (except bar in the room). You have to buy it from them.